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Movie never plays right with purple graphical issues (Plex no problem)


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Posted (edited)

The movie is Murder On Orient Express 2017. Thanks. It is the very beginning of the movie. The file is 350 to 352 MB the whole movie is over 50 GB.

 

I would like others, at least one person, try it with their Emby and maybe Plex too just for a test. The 1 minute clip of the movie. The purple graphical issues happen after the intro of the beginning of the movie credits.

Edited by ng4ever
Happy2Play
Posted

Should be fine to provide the sample, but would still need the server and ffmpeg logs if created for this media.

arrbee99
Posted (edited)

Tried playing a few times in Firefox, where it transcodes and on Theater and using the Shield, where it direct plays, and didn't spot any purple artifacts. It did seem like there was a brief audio glitch at about 26 seconds though, during the bird bit.

Edit - latest server beta on Windows.

Edited by arrbee99
vdatanet
Posted

Can you post ffmpeg log? Maybe it’s remuxing H265 HDR content.

Posted (edited)
1 minute ago, vdatanet said:

Can you post ffmpeg log? Maybe it’s remuxing H265 HDR content.

 

@vdatanetYes how do I do that please though ? Thanks. Sorry :(

Edited by ng4ever
Happy2Play
Posted
Just now, ng4ever said:

 

Yes how do I do that please though ? Thanks. Sorry :(

Look at Stats for Nerds per client or the Dashboard to see what it is doing.  Check the log folder for ffmpeg log.

But I am not seeing any purple graphical issues, but this is via a browser so it is transcoded and tone-mapped.

Posted

Should it be on synology nas server or my windows server ? The log files from.

arrbee99
Posted

And what were you playing it on ?

Happy2Play
Posted
Just now, ng4ever said:

Should it be on synology nas server or my windows server ? The log files from.

Sorry I don't follow.  The log will be from what ever server you are playing from.  If both server do the same then is shouldn't matter.

Posted
Just now, arrbee99 said:

And what were you playing it on ?

Roku Premiere + and Amazon Fire Stick 4k

Happy2Play
Posted

Most clients will not play well with remuxed HEVC do to HEVC and HLS do not play well together.  So if does not DirectPlay there most likely will be issues.

  • Like 1
Posted

Why does it work ok in Plex ? Just asking.

arrbee99
Posted

Seemed fine for me on FireTV 4K stick, though that was playing to a 1080p TV.

Happy2Play
Posted
1 minute ago, ng4ever said:

Why does it work ok in Plex ? Just asking.

Have no idea what playback method they use.  But there are dozens of topics here on HEVC and HLS.

arrbee99
Posted

If its transcoding could it be the specific model processor on which the transcoding is happening ?

Happy2Play
Posted

But have no idea if that your issue or not as I have no idea what you are seeing as I do not see any issues in that clip in my playback methods.

Happy2Play
Posted (edited)

@ng4everif you changed audio track to the AC3 5.1 do you get the same results?

Never mind you are not on a multi-channel system or even ac3.

Quote

&VideoCodec=h264,hevc,mpeg2video&AudioCodec=aac,mp2,mp3,flac,vorbis,lpcm&VideoBitrate=109616000&AudioBitrate=384000&MaxFramerate=60&MaxWidth=3840&MaxHeight=2160&AudioStreamIndex=1&TranscodingMaxAudioChannels=2&SegmentContainer=ts&SegmentLength=3&MinSegments=1&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-maxrefframes=16&h264-videobitdepth=8&h264-profile=high,main,baseline,constrainedbaseline&h264-level=51&aac-audiochannels=2&flac-audiochannels=2&lpcm-audiochannels=2&mp3-audiochannels=2&mp2-audiochannels=2&vorbis-audiochannels=2&TranscodeReasons=AudioCodecNotSupported

 

Edited by Happy2Play
arrbee99
Posted

Maybe its a softworkz thing ?

btw is it just this movie, is it all 4K stuff ? Is there anything special in media info about this movie ?

Happy2Play
Posted (edited)

I am guessing this is what you are talking about from my Roku Ultra.  Directstream chocking on HEVC in HLS.

IMG_0203.thumb.jpg.407944694932baa6127288bb2c0df471.jpg

Edited by Happy2Play
  • Like 1
Posted
1 minute ago, Happy2Play said:

I am guessing this is what you are talking about from my Roku Ultra.  Directstream chocking on HEVC in HLS.

IMG_0203.thumb.jpg.407944694932baa6127288bb2c0df471.jpg

Yes thanks 

Happy2Play
Posted

So your only options is making the item DirectPlayable or a Full transcode.  DirectStream is not really a option across most devices, HLS is find for h264 but h265 pretty much fails in HLS.

vdatanet
Posted

This is the problem:

17:35:38.862 Stream mapping:
17:35:38.862   Stream #0:0 -> #0:0 (copy)
17:35:38.862   Stream #0:1 -> #0:1 (truehd (native) -> aac (native))

Plex has fixed this using fMP4 or MKV segments.

  • Like 1
arrbee99
Posted

Dumb question. How come I can play it on Firestick 4K ?

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