Episode playback ending early

[rexerm 36]

One of my users is reporting that some TV episodes will stop playback well before the end of the episode.  I have not experienced this myself. I even tested remote playback of an episode he had this issue with and didn't have any trouble.  He's using Chrome on a Windows laptop. The video file is a standard DVD rip I did myself into an MKV container.

I note in the logs that he happened to play this episode ("Sleeping Dragon") right at 2am, when the chapter image-generating process runs (and I had a new TV show to process last night).  Could that affect things? 

embyserver.txt ffmpeg-transcode-801f644d-4417-4076-adee-6eb2e0e32722_1.txt

[Carlo 4561]

Hi, Nothing stands out from those logs as it transcoded just fine at 11x speed.

Do you have any problem playing back this same file via Chrome?

[rexerm 36]

No issues on my end either locally or remotely with that ep.  Would a bad network connection cause Emby to interpret the end of an episode?  He says it stopped after a few minutes and auto-played the next ep.

[Luke 42083]

3 hours ago, rexerm said:

No issues on my end either locally or remotely with that ep.  Would a bad network connection cause Emby to interpret the end of an episode?  He says it stopped after a few minutes and auto-played the next ep.

It could cause the video player to raise a network error which will stop playback, yes.