Inverted colours on playback - one series

[xBlizzDevious 0]

I've been watching a series through my Emby server (hosted on Windows) and all was well. I got to series 6 and suddenly I had inverted colours. I watched the files locally with VLC and all the colours are OK.

I have investigated further, and have found that the files will play with inverted colours on 720P 2Mbps or higher but will play with the correct colours at 720P 1.5Mbps or lower. This is the same with both Vivaldi and Google Chrome on two separate Windows machines. However, if I play it on my phone (Samsung Galaxy Note 9) though the app, it will work fine at any bit rate. I am using the server on a local network so leave it at auto and expect it to run "auto - direct" all of the time - this is not the case on my normal computer where it's showing as "auto 1080P 60Mbps". It is showing as direct playback on my phone by default.

I'm assuming this is an error with the file, rather than Emby though it seems odd that other players are fine with it. I see no errors in the log but can attach a file if need be.

Is there any other information you require?

[Abobader 3470]

Hello xBlizzDevious,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Carlo 4561]

1 hour ago, xBlizzDevious said:

Is there any other information you require?

How big is this file?
Is it something you could post and give us a download link to so we can test it internally?

[Happy2Play 9783]

What is the media info for the files?  

[xBlizzDevious 0]

30 minutes ago, cayars said:

How big is this file?
Is it something you could post and give us a download link to so we can test it internally?

About 350 megabytes each episode. I can send it to someone directly but I won't post links here for obvious reasons.

24 minutes ago, Happy2Play said:

What is the media info for the files?  

From the Codec tab on VLC:

[Carlo 4561]

That's a bit strange.  Could you post the media info section of this from Emby (bottom of detail screen).

[xBlizzDevious 0]

Just now, cayars said:

That's a bit strange.  Could you post the media info section of this from Emby (bottom of detail screen).

This bit?

[Happy2Play 9783]

Have no idea what you are calling inverted color, but can guess 10bit is lost and washed out being converted to 8bit ie no tone mapping.

[Happy2Play 9783]

You have h264 but hdr color space and 8 bit?  Seems like a rather odd encode. 

[xBlizzDevious 0]

4 minutes ago, Happy2Play said:

Have no idea what you are calling inverted color, but can guess 10bit is lost and washed out being converted to 8bit ie no tone mapping.

Looks like this:

[Carlo 4561]

1 hour ago, Happy2Play said:

You have h264 but hdr color space and 8 bit?  Seems like a rather odd encode. 

My thoughts and why I said:

1 hour ago, cayars said:

That's a bit strange.  Could you post the media info section of this from Emby (bottom of detail screen).

To me this is bad encode as it's not marked correctly.

[Luke 42085]

@xBlizzDevious please attach the information requested in how to report a media playback issue. thanks !