Playback Error on Emby Server 4.6.4.0

[gogreenpower 26]

Hi Guys,

can anyone tell me whats going on here? Internal server error?

2021-07-06 13:57:45.681
Operating System: Linux version 5.10.17-v7l+ (dom@buildbot) (arm-linux-gnueabihf-gcc-8 (Ubuntu/Linaro 8.4.0-3ubuntu1) 8.4.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #142
OS/Process: arm/arm
Emby Server version: 4.6.4.0
Operating system: Unix 5.10.17.7
Command Line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_armhf.deb

App: Emby Web 4.6.4.0
Chrome

http://192.168.1.6:8096/emby/videos/1985/live.m3u8?DeviceId=631a585c-32f0-484a-9986-ff5439df32ff&MediaSourceId=64fba465e5989833c966584cc7d70e5d&PlaySessionId=8fb09238988b4d7b83bb3c939ad12288&api_key=e45abdbb8ac942128440be7743ec095c&VideoCodec=h264&VideoBitrate=140000000&TranscodingMaxAudioChannels=2&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=52&TranscodeReasons=VideoCodecNotSupported,DirectPlayError&allowVideoStreamCopy=false&allowAudioStreamCopy=false

{"Protocol":"File","Id":"64fba465e5989833c966584cc7d70e5d","Path":"smb://hassio/Emby/Family Movies/The.Secret.Garden.2020.1080p.WEBRip.DD5.1.x264-CM/The.Secret.Garden.2020.1080p.WEBRip.DD5.1.x264-CM.mkv","Type":"Default","Container":"mkv","Size":0,"Name":"The Secret Garden","IsRemote":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}

>>>>>>  User policy for admin
        EnablePlaybackRemuxing: True
        EnableVideoPlaybackTranscoding: True
        EnableAudioPlaybackTranscoding: True

/opt/emby-server/bin/ffmpeg -loglevel +timing -y -print_graphs_file "/var/lib/emby/logs/ffmpeg-transcode-f8db5a86-2396-4a03-a149-511d2b32d4f5_1graph.txt" -copyts -start_at_zero -f matroska,webm -i "http://127.0.0.1:8096/Items/File?Id=smb%3A%2F%2Fhassio%2FEmby%2FFamily+Movies%2FThe.Secret.Garden.2020.1080p.WEBRip.DD5.1.x264-CM%2FThe.Secret.Garden.2020.1080p.WEBRip.DD5.1.x264-CM.mkv" -vn -an -sn -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "/var/lib/emby/transcoding-temp/DA685E.m3u8" -segment_list_type m3u8 -segment_time 3 -segment_list_entry_prefix hls/DA685E/ -segment_start_number 0 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "/var/lib/emby/transcoding-temp/DA685E_%d.ts"

13:57:45.714 ffmpeg version 4.3.0-emby_2021_02_27 Copyright (c) 2000-2021 the FFmpeg developers and softworkz for Emby LLC
13:57:45.715   built with gcc 8.3.0 (crosstool-NG 1.24.0)
13:57:45.716 Execution Date: 2021-07-06 13:57:45
13:57:45.890 [http @ 0x1d5b0c0] HTTP error 500 Internal Server Error
13:57:45.891 http://127.0.0.1:8096/Items/File?Id=smb%3A%2F%2Fhassio%2FEmby%2FFamily+Movies%2FThe.Secret.Garden.2020.1080p.WEBRip.DD5.1.x264-CM%2FThe.Secret.Garden.2020.1080p.WEBRip.DD5.1.x264-CM.mkv: Server returned 5XX Server Error reply
13:57:45.891 

======= ExtraData
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

 

[Luke 42078]

Hi there, please attach the emby server log. thanks.

[gogreenpower 26]

I have added my media via a samba share if that helps, the files are visable and show up with the correct file path, just wont play.

embyserver.txt

[Luke 42078]

	Version: 4.6.4.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_armhf.deb
	Operating system: Linux version 5.10.17-v7l+ (dom@buildbot) (arm-linux-gnueabihf-gcc-8 (Ubuntu/Linaro 8.4.0-3ubuntu1) 8.4.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #142
	Framework: .NET Core 3.1.13
	OS/Process: arm/arm
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	SharpCifs.Smb.SmbException: SharpCifs.Smb.SmbException: Failed to connect to server

I see you've added SMB Paths into emby server. What I would suggest instead is mounting the smb share to a local share using the tools in your host OS. Then add that local share path into Emby Server instead. Please let us know if this helps. Thanks.

[gogreenpower 26]

I managed to get the SMB paths working by adding the user Emby to the server with the SMB shares but the playback was stop/start. So I added the local share as you suggested and will test this evening after the library scan is complete

[Luke 42078]

Great, let us know how you get on. Thanks.

[gogreenpower 26]

So I have half the library using locally mounted SMB shares and the other half straight SMB shares, both exibit start/stop playback. It's all hardwired so network speed shouldn't be an issue, reducing the quality a lot fixes it but thats not a solution. Any suggestions to help with network shares? 

[gogreenpower 26]

Logs: played 20 secs of the same movie from both different locations with a server restart each time.

 

embyserver (Local Mount).txt ffmpeg-transcode-(SMB share).txt embyserver (SMB Share).txt ffmpeg-transcode-(Local Mount).txt

[gogreenpower 26]

3 or 4 pauses in each 20 seconds

[mastrmind11 722]

4 hours ago, gogreenpower said:

Logs: played 20 secs of the same movie from both different locations with a server restart each time.

 

embyserver (Local Mount).txt 157.81 kB · 1 download ffmpeg-transcode-(SMB share).txt 392 kB · 1 download embyserver (SMB Share).txt 160.81 kB · 0 downloads ffmpeg-transcode-(Local Mount).txt 424 kB · 1 download

Looks like a bad encode, errors everywhere when trying to transcode it.  Run it through mkvtoolnix or something and try it again.

[Luke 42078]

I see you've still added SMB Paths into emby server. What I would suggest instead is mounting the smb share to a local share using the tools in your host OS. Then add that local share path into Emby Server instead. Please let us know if this helps. Thanks.

[gogreenpower 26]

I been through nearly every movie and both the smb share and the local mount works fine it appears to be files encoded x265/mp4, x265/mkv play fine as does x264/mp4. Not sure what was going on. The file I tried above was a 35gb (AVC.DTS-HD.MA.TrueHD.5.1) I ran it through handbrake with and now plays fine (file size down to 8gb) 

I converted the other x265/mp4 files I wanted and deleted the rest. Problem solved.  

[Luke 42078]

Thanks for the feedback.