ASS Subtitles Not appearing!!

[VivaDandy 0]

Hi, I started having an issue with some of my video files. Most of the files are ".mkv" files with ASS subtitles attached to them. A few months ago, I purchased the lifetime Emby subscription and most of these files subtitles stopped appearing. I don't think they're related, but I wanted to mention it. I can confirm that the subtitles were working before and all my subtitle settings, to the best of my understanding of them, are set so that they should appear. I don't want to have to resort to burning the subtitles into the files if it can be avoided, but I'd like to enjoy the videos with subtitles. Thanks! 

[RanmaCanada 495]

What device are you playing them back on?  They will also require some logs so they can try to pinpoint what is going on.  

[ebr 16184]

Hi.  I assure you that Premiere and this issue are unrelated.  Can we please look at an example?

 

[VivaDandy 0]

The device that I seem to have issues playing it with subtitles is on any of the television apps. I believe it also doesn't show the subtitles on either of the console apps/browsers. On Google Chrome, everything works out. One of the files in question's information provided in the screenshot. If you need something more specific let me know I'm not sure what you'd need.

[RanmaCanada 495]

Roku?  Fire TV?  Android TV?  Apple TV?  Kodi?  The devs will need server logs, ffmpeg logs from when you try to play these files and they fail.

No issues here with my Roku TV, or my Android TV.

[Luke 42079]

@VivaDandy, yes can we please look at an example using the information requested here?

 

Thanks !

[VivaDandy 0]

Sorry for the late reply, it took me a while to find what I think you were looking for. Does this help? http://localhost:8096/emby/System/Logs/ffmpeg-transcode-ace2aad9-3bc0-47aa-8dba-1ceb608b0d57_1.txt?api_key=aaef1648668a4ad2aee837315e17ee5f

[Happy2Play 9781]

3 minutes ago, VivaDandy said:

Sorry for the late reply, it took me a while to find what I think you were looking for. Does this help? http://localhost:8096/emby/System/Logs/ffmpeg-transcode-ace2aad9-3bc0-47aa-8dba-1ceb608b0d57_1.txt?api_key=aaef1648668a4ad2aee837315e17ee5f

Sorry that localhost link will only work for you.  If you can not get to your Log folder you can download then via Dashboard-Logs then attach the files here.

[VivaDandy 0]

Okay, thanks. What about this time?

ffmpeg-transcode-ace2aad9-3bc0-47aa-8dba-1ceb608b0d57_1.txt

[Happy2Play 9781]

Yes, devs will have to look at this but this doesn't look quite right to me with the path.

Quote

21:47:54.694 [subtitles@f1 @ 0000021bdeef6f80] Loading font file 'C:\Users\Mr.Buzzdun\AppData\Roaming\Emby-Server\programdata\fonts/DroidSansFallback.ttf'
21:47:54.753 [subtitles@f1 @ 0000021bdeef6f80] Loading font file 'C:\Users\Mr.Buzzdun\AppData\Roaming\Emby-Server\programdata\fonts/NotoSansFallback.ttf'

 

Edited July 1, 2021 by Happy2Play

[VivaDandy 0]

RanmaCanada mentioned ffmpeg logs and this was the only one I saw when I went to the logs page under advanced. I don't really know much about the technical side of Emby I mainly just use it.

[Luke 42079]

@VivaDandy are you still having this issue with emby server 4.6.4?

[VivaDandy 0]

I believe so, I just let one of the files run that I knew had the issue and I noticed that the subtitles did start after a minute from the beginning. They caught up in a manner of seconds to where they should.

[Luke 42079]

@VivaDandy are you sure you're on 4.6.4? Your most recent log file says 4.6.3. Also have you updated to a newer version of the Emby Samsung app? That may help as well.

[Bigmack3000 107]

I'm getting the same issue.  No ASS subtitles popping up on my shield. Logs attached.

embyserver (2).txt ffmpeg-transcode-d8c01798-638d-4fde-a7cd-205f66181406_1.txt

[ebr 16184]

8 hours ago, Bigmack3000 said:

I'm getting the same issue.  No ASS subtitles popping up on my shield. Logs attached.

embyserver (2).txt 438.16 kB · 0 downloads ffmpeg-transcode-d8c01798-638d-4fde-a7cd-205f66181406_1.txt 22.74 kB · 0 downloads

Hi.  Can you please show us the media in question and explain exactly what is happening?

8 hours ago, Bigmack3000 said:

on my shield

That log is from web playback.  Are you having the problem there too?

[Bigmack3000 107]

Do you mean this? The video and audio play fine, but the subtitles just never show up even though they are selected.

However, this show plays them with no problem at all.  

 

The first show uses a different font, and it looks like it has a shaded backdrop to the words. Could that be the issue?  

I think I've attached the correct logs this time.

embyserver (1).txt ffmpeg-transcode-d8a69f5d-0f2a-45c3-977d-3ea66570f550_1.txt

Edited August 29, 2021 by Bigmack3000

[ebr 16184]

Hi.  It looks like the server is trying to burn in those subs.  I suppose it could be related to the font.

[Bigmack3000 107]

Is it trying that for both shows? or just the one?  

Is there a way to change the font?

[RanmaCanada 495]

Well your Cowboy Bebop is Hi-10P, which the server may be trying to direct play, as it does not know how to handle this codec.  Nothing will play Hi-10P in hardware and it is also what a previous user was having problems with in regards to subs.  I would suggest you dump your Cowboy Bebop for a non Hi-10P encode.  I would recommend 981203 as it's the only version that is not edited, and is as close to the original broadcast version as possible.

[Bigmack3000 107]

Thank you. This makes a lot of sense.  I'll look out for that version, but I'll also try re-encoding this one to see if that helps.

[RanmaCanada 495]

If you're going to re-encode it, I would recommend HEVC 10bit with Opus audio.  It will shrink it down in size, but keep the same quality.  I personally do anime at around CRF 18-19 with HEVC.