Server freezes when adding to collection

[playloud 10]

When attempting to browse collections, or when clicking "Add to Collection", the collections start to load until about "C" alphabetically, then stop loading.  The connection to server is lost and only a reboot brings it back up.

I am using the Web App on the actual Windows server.

embyserver.txt

[Luke 42078]

Hi, that's odd. Curious, if you browse the list of collections using the metadata manager where there are no images, does this also happen there?

[playloud 10]

Yes, through Metadata Manager, the complete list of collections is displayed and can be edited with no effect on server stability.  All collections can also be seen under the other libraries, and play fine.  Only when attempting to add to a collection, or view from the collections library.

[Carlo 4561]

@playloud Roughly how many collections do you have?

Is you log above directly after bringing up your collections?

[Luke 42078]

It's something to do with the auto-generated images. That's why the problem does not occur in places where the images are not displayed.

[playloud 10]

On 6/25/2021 at 10:42 AM, cayars said:

@playloud Roughly how many collections do you have?

Is you log above directly after bringing up your collections?

Since the server disconnects after trying to view the collection, I restarted the server and downloaded the log.

[playloud 10]

More info:

I am able to create a NEW collection, but not add to it, nor any others.

Strangely, I watched a movie last night that was in a collection.  This morning the movie is marked watched, and is no longer in the collection.  It exists in the movies library, but out of the collection.

[Carlo 4561]

Can we see the server log?

[playloud 10]

The attached server log was right after rebooting the server, due to to it freezing while trying to view collections tab.

embyserver (1).txt

[Carlo 4561]

Do you have the log right before this one?

[playloud 10]

Attached are the two server logs that occurred on either side of the crash

embyserver-63761295849.txt embyserver (2).txt

[Carlo 4561]

Unless you have a reason to have debug logging on I'd turn it off.  It's useful for brief points in code testing but "litters" the log with lots of info that can make it hard to read.

Could you turn that option off and generate new logs?

 

[playloud 10]

Logs attached without debug logging

embyserver-63761363167.txt embyserver (1).txt

[Carlo 4561]

This still has debug log turned on.

Logs menu, first option, turn off.

[playloud 10]

I ensured debug log was turned off, but I was pretty sure it was last time.

 

embyserver-63761459561.txt embyserver.txt

[Carlo 4561]

Better logging this time!

I'm not sure how useful the logs are going to be for this as it might not log the issue.  I didn't see anything unfortunately.

Would we be able to setup a remote session where I can login with you via desktop sharing and try to help you with this?

Edited July 10, 2021 by cayars

[playloud 10]

We can try that, if you think it will help.  Most evenings after 9pm Central Time.

I am also not opposed to dumping all collection data, and rebuilding, but I don't know where those files are located.

[Carlo 4561]

Are these collections built by Emby or are they custom collections?

If built by Emby try deleting them right from the user interface. You can try multi-selecting several at a time then deleting them.  However it's likely this might also crash you server but it will narrow down the problem the more collections you can remove!

[playloud 10]

All collections created manually by me, I have never used the auto box sets.  

I just tried deleting a collection from the interface; it was not deleted and the server crashed.

[Carlo 4561]

Can you provide the log file so we can see what was logged?

[playloud 10]

These are the logs following the server freeze as I attempted to delete a collection using the interface in the Collections library tab

hardware_detection-63761888699.txt embyserver-63761888683.txt embyserver.txt

[Carlo 4561]

Do you have the logs before the freeze?  Those would be the ones to investigate.

[playloud 10]

These are the two before

embyserver-63761888331.txt hardware_detection-63761888347.txt

[Carlo 4561]

It looks like the last thing it was doing was updating images.

I noticed you have CoverArt installed.  As a test, could you try uninstalling CoverArt plugin and see if the problem still exists or not?

[playloud 10]

Uninstalled CoverArt, restarted server.  Freeze still happened when viewing collections library.  Most recent logs attached.

embyserver (1).txt embyserver-63761902992.txt hardware_detection-63761903007.txt hardware_detection-63761902807.txt embyserver-63761902787.txt ffmpeg-transcode-1ecf47b4-76e4-40f3-96ef-d890a28c76c4_1.txt