Emby App Won't Open Sometimes

[Dreakon13 143]

Seems like every couple of days lately, the Emby app won't open.  Tried closing and going back into the app, restarting my 4K Firestick, etc. The only way to get it going again is to uninstall the app and re-download and re-set it up/connect to my server.

The two photos are what I see after clicking the Emby app on the Firestick home screen. One a black screen that doesn't seem to go anywhere (when this happens I need to uninstall and re-download)... and the other working normally with the Emby logo and the spinning loading thingy (after I re-install).

Not sure what logs I could provide, as I can't get into the app to connect to my server or into the app to send any internal logs.

Any insight is appreciated.

 

 

Edited June 14, 2021 by Dreakon13

[Carlo 4561]

Hi, Are you connecting to a remote Emby Server or is the server in the same LAN as the FireStick 4K?

Edited June 14, 2021 by cayars

[Dreakon13 143]

1 hour ago, cayars said:

Hi, Are you connecting to a remote Emby Server or is the server in the same LAN as the FireStick 4K?

Same LAN, I'm connecting with the 192.168.blah.blah host.

[ebr 16182]

Hi.  Are you sure you need to uninstall?  Have you tried force-closing it through the Android menus?

Also can you confirm the version of the app?

Thanks.

[Dreakon13 143]

8 hours ago, ebr said:

Hi.  Are you sure you need to uninstall?  Have you tried force-closing it through the Android menus?

Also can you confirm the version of the app?

Thanks.

Hi, I'm not sure how to do that on the Firestick.

And it's version: 2.0.21a Registered

[ebr 16182]

8 hours ago, Dreakon13 said:

Hi, I'm not sure how to do that on the Firestick.

Try double clicking the home button, or go into the "Apps" menu under settings and find Emby and force close from there.  Then, right after the problem has occurred and you force closed the app, restart the app and send a log from it.

[Dreakon13 143]

2 hours ago, ebr said:

Try double clicking the home button, or go into the "Apps" menu under settings and find Emby and force close from there.  Then, right after the problem has occurred and you force closed the app, restart the app and send a log from it.

Thank you, I'll give that a try if/when it happens again and follow up.

[Luke 42078]

Let us know how you get on. Thanks.

[eskimos20 0]

I have a new Sony Bravia TV with google tv and the same goes for me. 

I have the newest server version running on Ubuntu.

Both are on the local network.

Other emby devices can connect to the server (example Apple TV, Android Phone)

But the Google TV Sony cannot. 

The only thing that works is an uninstall of Emby on the Sony TV and reinstall. Then it connects right away.

I had a Nvidia Shield Pro before and the same thing happened on that device. 

Should be something on the client side. 

[Luke 42078]

3 hours ago, eskimos20 said:

I have a new Sony Bravia TV with google tv and the same goes for me. 

I have the newest server version running on Ubuntu.

Both are on the local network.

Other emby devices can connect to the server (example Apple TV, Android Phone)

But the Google TV Sony cannot. 

The only thing that works is an uninstall of Emby on the Sony TV and reinstall. Then it connects right away.

I had a Nvidia Shield Pro before and the same thing happened on that device. 

Should be something on the client side. 

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.