Photos not being displayed

[guppy710 8]

Hi everyone,

Recently a library of photos and videos that has been online for several years started malfunctioning. When opening a folder within the library that contains photos, no photos are displayed. However, video files within the same folder are displayed with no issues. 

From the Emby server, I can manually open the data location and view the photos.

Any idea why Emby all of a sudden cannot display the photos?

Thanks in advance!!

[Carlo 4561]

@Luke in 4.7.0.2 this is all I see for photos as well:

 

[guppy710 8]

Hi Everyone, 

Does anyone have any idea about this? 

My wife and I use Emby to share family pics and videos and this is now not possible. 

Thanks in advance,

Guppy

[barnum 5]

Hi All,

 

I have the same PB on Emby 4.6.3 on linux. The photos are not displayed only videos on the directory.

Before with 4.5.x it was working

 

Vincent

Edited June 22, 2021 by barnum

[dehohman 0]

Same issue, whole system lost icons for pictures and movies as well as pictures fail to be found and displayed. 

Is this a known issue?

Running on Cent OS using Version 4.7.0.14 beta.  I ran the last stable but same issue so I tried the beta.

 

[Luke 42079]

Hi there, how are your files named and organized?

[sargenthp 35]

Looks like I am having this issue as well.  Photos used to show up.  Now the only thing that will show is movies.

[ebr 16184]

 

Hi there, let's look at an example. Please attach the information requested in How to Report a Problem. Thanks!

 

[sargenthp 35]

OK.  I even re-scanned the example directory so it hopefully captures it in the log.

• Included...
  • Screen shot of the directory list (yes...  The emby user can get to these as I did a "sudo -u emby /bin/bash" went to the directory and cat'ed out a file).
  • Screen shot of the FACL on a image and video file.
  • The embyserver.txt log file.

Thank you, and please let me know if you need anything else.

Hil

embyserver.txt

[visproduction 315]

Images are fairly large and Emby resizes each one to width 480 and height 720.  This causes some CPU demand to resize and change the aspect ratio of each photo.  Some of these photos appear 1 MB each. Conversion and browser display could possible fail from a browser time out? Perhaps remove the width or height so the aspect ratio is not recalculated.  Also optimizing the images to not be oversized and use a lower file size should help.

 Line 206
2023-11-21 02:33:59.529 Info HttpClient: GET https://emby.tmsimg.com/assets/p328965_b_v8_ad.jpg?w=480&h=720
2023-11-21 02:33:59.530 Info HttpClient: GET https://emby.tmsimg.com/assets/p26092527_b_v8_ab.jpg?w=480&h=720
2023-11-21 02:33:59.530 Info HttpClient: GET https://emby.tmsimg.com/assets/p439881_b_v12_bd.jpg?w=480&h=720
 

 Directory of \1

11/21/2023  08:13 AM           210,971   p328965_b_v8_ad.jpg
11/21/2023  08:14 AM           961,638   p439881_b_v12_bd.jpg

[Luke 42079]

What photo it not showing that you expected to see? Where did you expect to see it? What is the content type of the library?

[sargenthp 35]

Quote

What photo it not showing that you expected to see?

  All photos. 

Quote

Where did you expect to see it?

Under my "Home videos & photos" library which includes 2 folders.

• /data/Seagate/Media/videos/Home Videos
• /data/Seagate/Media/pictures

Quote

What is the content type of the library?

Mixed

[sargenthp 35]

By the way...  My photos within my "Camera Uploads" work fine.

[ebr 16184]

58 minutes ago, sargenthp said:

Under my "Home videos & photos" library

 

58 minutes ago, sargenthp said:

Mixed

Hi.  "Mixed" is for Movies, TV shows and music.  Try creating the library with a type of "Home videos and photos".

[sargenthp 35]

I attempted that as well.  Same results.

[sargenthp 35]

OK...  This time I removed my original library, and created new as "Home videos and photos".  Working now.  Trying to remember what was not working when I switched from "Home videos and photos"...  Maybe that the other family members could not get to them.  Hmmm...  Well...  I will keep it this way again.

Thanks.

[NRF999 0]

I HOPE THIS WILL BE USEFUL  

Having spent some time trying to understand why my PHOTOS were not being displayed, I realized there was a new "PHOTOS"  heading option on the page. When I selected this heading I immediately saw all my Photo's!

Perhaps I was just being dumb but this is the only page that had that heading option and I did not notice it immediately

  

[Luke 42079]

7 minutes ago, NRF999 said:

I HOPE THIS WILL BE USEFUL  

Having spent some time trying to understand why my PHOTOS were not being displayed, I realized there was a new "PHOTOS"  heading option on the page. When I selected this heading I immediately saw all my Photo's!

Perhaps I was just being dumb but this is the only page that had that heading option and I did not notice it immediately

  

Hi, where were you looking before?