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Can't access emby server from outside home network!


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Kevster1968
Posted

Hi guys, I've got got emby installed on my unraid machine everything works great on the home network apart from when I'm out of it useing my mobile android phone...... I've tried port forwarding the 2 ports 8960 & 8920 on my sky q router and added firewall outbound rules for both ports as it won't seem to use upnp on the sky q router, all settings seem to be correct..... Any ideas folks.? 

ginjaninja
Posted (edited)

I think the firewall rule would need to be an "inbound" rule

  • Allow any source ip/port inbound to {public ip of emby server} on TCP 8096
  • Allow any source ip/port inbound to {public ip of emby server} on TCP 8920

or subject to router ui might look more simply like

  • Port forward TCP 8096 to Emby Server Lan IP
  • Port forward TCP 8092 to Emby Server Lan IP

use http://publicip:8096 or https://publicip:8920 to access remotely

image.png.d3cd5cbc486620350d5ffa13378047b6.png

mine looks like (i only use https)

image.png.0991ffc7de9f3e7bf810590ad0d350e0.png

https://helpforum.sky.com/t5/Broadband-Talk/How-to-set-up-port-forwarding/ba-p/2662260

need to ensure emby isnt configured to blacklist the source ip you are testing from and the os also isnt running a firewall 

 

also ensure the device you are testing on is "on the internet"....(eg disable wifi on mobile if testing at home)

Edited by ginjaninja
Kevster1968
Posted
21 minutes ago, ginjaninja said:

I think the firewall rule would need to be an "inbound" rule

  • Allow any source ip/port inbound to {public ip of emby server} on TCP 8096
  • Allow any source ip/port inbound to {public ip of emby server} on TCP 8920

or subject to router ui might look more simply like

  • Port forward TCP 8096 to Emby Server Lan IP
  • Port forward TCP 8092 to Emby Server Lan IP

use http://publicip:8096 or https://publicip:8920 to access remotely

image.png.d3cd5cbc486620350d5ffa13378047b6.png

mine looks like (i only use https)

image.png.0991ffc7de9f3e7bf810590ad0d350e0.png

https://helpforum.sky.com/t5/Broadband-Talk/How-to-set-up-port-forwarding/ba-p/2662260

need to ensure emby isnt configured to blacklist the source ip you are testing from and the os also isnt running a firewall 

 

also ensure the device you are testing on is "on the internet"....(eg disable wifi on mobile if testing at home)

 

22 minutes ago, ginjaninja said:

I think the firewall rule would need to be an "inbound" rule

  • Allow any source ip/port inbound to {public ip of emby server} on TCP 8096
  • Allow any source ip/port inbound to {public ip of emby server} on TCP 8920

or subject to router ui might look more simply like

  • Port forward TCP 8096 to Emby Server Lan IP
  • Port forward TCP 8092 to Emby Server Lan IP

use http://publicip:8096 or https://publicip:8920 to access remotely

image.png.d3cd5cbc486620350d5ffa13378047b6.png

mine looks like (i only use https)

image.png.0991ffc7de9f3e7bf810590ad0d350e0.png

https://helpforum.sky.com/t5/Broadband-Talk/How-to-set-up-port-forwarding/ba-p/2662260

need to ensure emby isnt configured to blacklist the source ip you are testing from and the os also isnt running a firewall 

 

also ensure the device you are testing on is "on the internet"....(eg disable wifi on mobile if testing at home)

Thanks I'll give it a go 👍

Kevster1968
Posted
2 hours ago, ginjaninja said:

I think the firewall rule would need to be an "inbound" rule

  • Allow any source ip/port inbound to {public ip of emby server} on TCP 8096
  • Allow any source ip/port inbound to {public ip of emby server} on TCP 8920

or subject to router ui might look more simply like

  • Port forward TCP 8096 to Emby Server Lan IP
  • Port forward TCP 8092 to Emby Server Lan IP

use http://publicip:8096 or https://publicip:8920 to access remotely

image.png.d3cd5cbc486620350d5ffa13378047b6.png

mine looks like (i only use https)

image.png.0991ffc7de9f3e7bf810590ad0d350e0.png

https://helpforum.sky.com/t5/Broadband-Talk/How-to-set-up-port-forwarding/ba-p/2662260

need to ensure emby isnt configured to blacklist the source ip you are testing from and the os also isnt running a firewall 

 

also ensure the device you are testing on is "on the internet"....(eg disable wifi on mobile if testing at home)

 

2 hours ago, ginjaninja said:

I think the firewall rule would need to be an "inbound" rule

  • Allow any source ip/port inbound to {public ip of emby server} on TCP 8096
  • Allow any source ip/port inbound to {public ip of emby server} on TCP 8920

or subject to router ui might look more simply like

  • Port forward TCP 8096 to Emby Server Lan IP
  • Port forward TCP 8092 to Emby Server Lan IP

use http://publicip:8096 or https://publicip:8920 to access remotely

image.png.d3cd5cbc486620350d5ffa13378047b6.png

mine looks like (i only use https)

image.png.0991ffc7de9f3e7bf810590ad0d350e0.png

https://helpforum.sky.com/t5/Broadband-Talk/How-to-set-up-port-forwarding/ba-p/2662260

need to ensure emby isnt configured to blacklist the source ip you are testing from and the os also isnt running a firewall 

 

also ensure the device you are testing on is "on the internet"....(eg disable wifi on mobile if testing at home)

Thanks I'll give it a go 👍

Kevster1968
Posted

My server is already on a static ip with my router so thsts done. 

I've put the ip of my mobile phone in the whitelist remote path in emby and ports 8096 and 8920 are all in the router for outgoing and incoming in thr firewall rules to any source, any more ideas.?? 

Many thanks for help given 

Posted
40 minutes ago, Kevster1968 said:

My server is already on a static ip with my router so thsts done. 

I've put the ip of my mobile phone in the whitelist remote path in emby and ports 8096 and 8920 are all in the router for outgoing and incoming in thr firewall rules to any source, any more ideas.?? 

Many thanks for help given 

First of all, try not using those advanced features unless you have a reason to. I wouldn't start adding an IP filter until you've first verified basic connectivity.

  • Agree 1
Q-Droid
Posted (edited)

Do not enter any IP addresses in the Whitelist box for "Remote IP filter".

There is a Connection Help button on the Server Dashboard. Have you read and tried what's in that article? It covers most things needed to get basic remote access working.

 

 

Edited by Q-Droid
  • Thanks 1
Kevster1968
Posted (edited)

ok guys thanks a lot got it working , i was just missing the static ip address of my unraid server in the incoming rules of my router ! id added the 8096 but the wrong ip address  .....many thanks problem solved !

Edited by Kevster1968
  • Thanks 1
Posted

Thanks for the feedback.

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