Subtitle burn in not working in web app

[rtcheeks 1]

I had turned off the "Allow subtitle extraction on the fly" option because complicated subtitles seem to always have problems in the web app when this option is on (misaligned text, japanese characters replaced with boxes, etc) and burning the subtitles in with the video fixed that problem. Since 4.6, subtitles no longer work for me on the web app with this option off.

Turning the option back on does bring the subtitles back, but they are still broken in the same way they were before. As far as I can tell, this problem only exists in the web app.

I have included logs taken from starting a video to the point where there should be subtitles. Some irrelevant information was replaced with "@@@@".

embyserver.txt ffmpeg-transcode-ba6896cb-a0db-4746-8644-acb21f995490_1.txt

[Luke 42083]

Hi, what does "no longer work" mean?

[rtcheeks 1]

They don't show up when I play the video.

[rtcheeks 1]

or rather they don't show up when I play any video with subtitles

[Carlo 4561]

Hi, on a hunch are you using hardware transcoding?
If so can you turn it off and test with software only to see if that handles the subs better?

[rtcheeks 1]

I am not using hardware transcoding.

[Carlo 4561]

ok thanks

[Luke 42083]

@rtcheeks can you provide a sample video for testing?

[rtcheeks 1]

2 hours ago, Luke said:

@rtcheeks can you provide a sample video for testing?

https://rosetintedcheeks.com/subtitlevideo.mkv

The subtitles start right at the beginning of this one and I confirmed the subtitles don't show up for me when that option is off.

Edited June 4, 2021 by rtcheeks

[Luke 42083]

21 minutes ago, rtcheeks said:

https://rosetintedcheeks.com/subtitlevideo.mkv

The subtitles start right at the beginning of this one and I confirmed the subtitles don't show up for me when that option is off.

Thanks, we'll try it out.