Emby Not Identifying Videos and not fetching metadata anymore.

[zouzougr 1]

Hello,

 

Starting a few days ago, Emby was unable to identify added videos automatically.
Even with manual identifying, it could not fetch any matching data for very well known series and movies.

[zouzougr 1]

Update.

It all started working by itself all of a sudden, don't know what happened.

[ebr 16185]

Hi.  It sounds like you probably had some sort of network problem reaching the metadata sites.  Glad it is working for you now.

[zouzougr 1]

Hi,

actually i checked that many times along with trying various vpns and disabling firewalls, restarting windows, emby server, and all, but nothing had worked.

[zouzougr 1]

it's as if something was temporarily disabled or blocked on the emby server side. Then it started working all by itself.
Maybe it was after the second time i forced a library refresh/scan.
But even finding the correct metadata by "Identify" option was not giving any results.

[ebr 16185]

Do you have a server log from when you tried to identify something and it didn't return any results?

[zouzougr 1]

embyserver.txtI attached the server log around the time when i tried today again to fetch the data.

[zouzougr 1]

i checked today around 16:20 - 30 local time

[zouzougr 1]

by the way , the Identifying string was "Into The Night" and "His Dark Materials" just incase it would speed up your search or time-selection in the server log.

[ebr 16185]

Yep, requests to the provider were failing:

2021-06-02 16:15:49.309 Error HttpClient: Error getting response from https://www.thetvdb.com/api/GetSeries.php?seriesname=into+the+night&language=en
	*** Error Report ***
	Version: 4.6.1.0
	Command line: C:\Users\Joseph\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows 10.0.19042
	Framework: .NET Core 3.1.13
	OS/Process: x64/x64
	Runtime: C:/Users/Joseph/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: C:\Users\Joseph\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\Joseph\AppData\Roaming\Emby-Server\system
	System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: No connection could be made because the target machine actively refused it.

I'm not sure if tvdb has a rate limit but that's kind of what it looks like.

[Luke 42081]

Hi there, yes something is blocking your emby server from contacting tvdb and others. If you can resolve this, then this should resolve your issue.

Typical causes are firewall, security software or VPN. Can you please look into this and let us know if it helps? Thanks.

[zouzougr 1]

Firewalls were disabled while other apps were normally accessing the web.

I don't know if it has to do with the new 21H1 rollout for W10.

Then suddenly it started working, weird, I had refreshed the library once, after the second time it was functional. I don't know if this is related.

[Luke 42081]

So are you all set now?

[zouzougr 1]

yeah now it updated the metadata and identified everything "automatically".
But I didn't change a thing in my network configuration.
I even tried to manually identify movies in my library, now it's showing results.
Ever since the windows10 21H1 update rollout has been installed on my PC things have been somewhat weird, some network issues, pages freezing ... 
I'm not sure if it's related.

[Luke 42081]

Yea perhaps windows update related. Thanks for the feedback.

[zouzougr 1]

most welcome and thanks for your prompt response and feedback,
If you need beta testers or any feedback about features or stuff, do not hesitate to contact me.

Regards,

 

Joseph.