EMBY 2.0.21a problem playing music videos

[ebr 16169]

1 minute ago, Chalklands said:

Great! Am I able to download the beta version?

Hi.  Click the link in my previous post.

[Chalklands 27]

\hi,

So how do I install this on my Firestick?

[ebr 16169]

Instructions here:

 

[Chalklands 27]

Thanks EBR, I'll try it this evening

[Carlo 4560]

13 minutes ago, Chalklands said:

Thanks EBR, I'll try it this evening

Let us know how you make out or if you need any assistance.

[Chalklands 27]

Will do. Thanks for all your help with this, I appreciate it.

[Chalklands 27]

Hi,

Installed and it works like a dream!

Thanks ebr, Luke and cayars for all your help with this, I really appreciate it!!

 

Pete

[ebr 16169]

Thanks for reporting back.

[Chalklands 27]

Hi,

Everything working fine except I keep getting the message: 'In Trial, Expires in 7 days. Unlock or subscribe to EMBY Premiere for unlimited playback.'

If I select the user name/icon on the home page. I get the normal screen Subscribe, unlock etc. options. But when I click on any of the options nothing happens. I realise this is a beta version, but will it stop working in 7 days time? Is there a way around this?

 

Thanks

[Carlo 4560]

Hi, do you presently have Emby Premiere or have unlocked the app previously?

[Chalklands 27]

Hi Cayars,

Thanks for the quick reply. I don't have EMBY Premiere as I don't watch live TV and don't use EMBY Theatre. In the past I think I did unlock the app, however because of the issues I've been having recently I've reset my Firestick to factory settings and this is a fresh install.

[Carlo 4560]

OK without Premiere you will need an unlock for basic playback past the trial period.

If you did unlock the app previously you should be able to just do a restore of the license.

You can login via web to the amazon store to check and see if you did previously purchase the app (or just try a restore in the app itself).

[Chalklands 27]

Thanks

[ebr 16169]

18 hours ago, Chalklands said:

But when I click on any of the options nothing happens

You don't even get a small error message on the screen?

Does this device/account have access to the Amazon store?

[Chalklands 27]

No error message. Yes it does have access to the Amazon store.

[ebr 16169]

Can you please press the "Restore Unlock" button and then immediately return to the home screen and send a log from the app?

[Chalklands 27]

Hi ebr,

Log sent at 14.43 EST (19.43 GMT+1)

Pressed the restore unlock button & sent log

EMBY user Pete

[ebr 16169]

Have you done development on this device or installed the Amazon purchase testing app?

[Chalklands 27]

No and no.

[ebr 16169]

Strange.  It looks like it is querying in "sandbox" mode which is what it does if you have their testing app installed.  But, I also don't see a call to actually try  the unlock.  You did press that button, correct?  You should get a message when you do that so something very weird is going on on this device.

[Chalklands 27]

Hi, Yes. Def pressed the button, in fact none of the buttons seem to do anything when you press them. No messages, nothing. I did sideload the app if that makes any difference.

[ebr 16169]

5 hours ago, Chalklands said:

I did sideload the app if that makes any difference

I suppose it might.  Can you try uninstalling it and then installing from the store?

[Chalklands 27]

I can, but the reason I sideloaded the beta was because of the music library problem I'd been having. I'll give it a go.