EMBY 2.0.21a problem playing music videos

[Chalklands 27]

Has anybody had any issues with this?

I have a music video library in EMBY. EMBY app on Firestick 4K. It has always been fine until a couple of days ago.

For some reason within the music video library, if I select Folders and then an individual Artist/Band and then either 'Play All' or 'Shuffle All', nothing happens.

If I do this at the top of the music video library it works fine. Does Anybody have any ideas?

 

Thanks

[ebr 16169]

Hi.  Does it work if you don't go through the "Folders" option?

[Chalklands 27]

Hi ebr. Same thing happens if I go through 'Artists' or 'Genres'. Selecting an individual video is fine though.

[ebr 16169]

Okay, we'll have to take a look.  Thanks.

[Chalklands 27]

Thank you

[ebr 16169]

Hi.  This seems to be working for me.  Can you please reproduce the issue and then send a log from the app?

Thanks.

[Chalklands 27]

Hi.

Sorry still confused with the log thing:

'If you are using Android TV/Fire TV and your problem is with playback, please send the log directly from the playback OSD.
There will be an option on the "cog" menu.'

Is this from EMBY on my laptop or on the firestick itself?

[Chalklands 27]

Ignore me, I've found it.

[Chalklands 27]

I've just sent a log from the app

[ebr 16169]

1 hour ago, Chalklands said:

I've just sent a log from the app

Hi.  What, exactly, did you do in that session and what happened when you did?

[Chalklands 27]

Selected music video library, folders, selected a folder then selected 'Play All'

[Chalklands 27]

14 hours ago, Chalklands said:

Selected music video library, folders, selected a folder then selected 'Play All'

When clicking on Play All, nothing happened.

[ebr 16169]

14 hours ago, Chalklands said:

selected a folder then selected 'Play All'

Can you show a screen shot of where you did that?

[Chalklands 27]

5 hours ago, ebr said:

Can you show a screen shot of where you did that?

Hi,

Here's a screen shot, hope this is OK. Music Videos, Folders. If I click on the green highlighted arrow and then select Play All or Shuffle All, nothing happens.

 

 

 

[ebr 16169]

Can you provide the server log that corresponds to the app log you sent?

Thanks.

[Chalklands 27]

Hi,

Server log attached. Hope this is OK for you? 

embyserver-63758275198.txt

[Carlo 4560]

It looks like at least a couple videos played?
What did you see on the Roku?

What happens if you do this from the web app?

[Chalklands 27]

Hi,

It'll only play videos if you select them individually, so just one at a time.

Roku is fine. It's just the Firestick.

By web app do you mean the app on my laptop? EMBY on my laptop is fine as well, it's just on the Firestick that this is happening.

[Carlo 4560]

thanks for the update.

I meant playing back this same way from the web interface.

[Chalklands 27]

I'm sorry I don't understand. What web interface?

[Carlo 4560]

The web interface you use to manage the server and also playback media from. Chrome, Firefox, etc

[Chalklands 27]

Ah, I see. That works fine.

[Carlo 4560]

So you only see this problem on the FireTV?

[ebr 16169]

There was a lot of activity from another app at the same time but I can't see the Fire app even requesting a list of items for playback so I'm not sure what is going on.  Can you confirm the media type of this library is "Music Videos"?

[Chalklands 27]

Hi yes, Music Videos.