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brunovon
Posted

After the recent update, all images are now not displaying. How do I fix this? The movies play fine, but no image is visible for any data. How do I fix this? Did the metadata paths change . Help...

gillmacca01
Posted

Have you run a full library scan?

Carlo
Posted

Hi, if a Full Library Scan doesn't fix your problem, could you upload a couple of screenshots to show us what you see?

  • 2 weeks later...
brunovon
Posted (edited)

Here is what I've done:

1. Library scans - All libraries individually several times.

2. Each TV show folder scan several times

3. added the info on the new fields in the library to 'English' in the preferred image, language, etc. 

4. Actors images all disappeared.

my server specs:

48gb RAM dedicated server, 4TB raid, Plus 5TB external USB. Running Windows 10. So server cannot be issue, maybe windows 10?

Its seems the structure was changed after the update and the data from the old structure was not accounted for in the update. Emby used to work so great, but the least few updates have made a mess. I reinstalled PLEX, and find no issues. Do not want to use Plex because of their focus on their content and want to stick to Emby, but if this continues, I will have no choice. Everytime I think about getting lifetime license, this happens and erodes my confidence on its stability.

Not disparaging the wonderful work done by the developers, but just a bit frustrated and hope you guys can help. Enclosing screenshots. Still much better than Plex  🙂

actors.jpg

TV-Shows.jpg

Edited by brunovon
Carlo
Posted (edited)

Hi, looking at your tab bar up top, this doesn't look like a TV Show library.
If the library type isn't correctly set it won't have the proper meta-data providers to use which can result in what you see above.

Can you show us what your library setup looks like?  This screen"
image.thumb.png.40ace13096f568a37f12da4e9a2fdb04.png

Edited by cayars
  • Agree 1
brunovon
Posted
8 hours ago, cayars said:

Hi, looking at your tab bar up top, this doesn't look like a TV Show library.
If the library type isn't correctly set it won't have the proper meta-data providers to use which can result in what you see above.

Can you show us what your library setup looks like?  This screen"
image.thumb.png.40ace13096f568a37f12da4e9a2fdb04.png

The libraries were correct but now say 'Mixed Content'. Pls see attached screen shot. So how do I change it back and will that fix the meta data problem?

Library.jpg

Carlo
Posted

It looks like you have a bunch of mixed content libs.  Likely you want Imax, James Bond as movies.  Music as music type and TV shows changed as well.

Try following the direction in this post for fixing the types of each of these libs.  Make sure to shutdown Emby Server first.

https://emby.media/community/index.php?/topic/98712-how-to-play-entire-album/&do=findComment&comment=1030763

Let us know how you make out.

Posted

Apologies for the disruption. There have been some sporadic reports of some library content types being reset following the update. Cayars has provided you with instructions on how you can easily correct it. Thanks.

brunovon
Posted
4 hours ago, cayars said:

It looks like you have a bunch of mixed content libs.  Likely you want Imax, James Bond as movies.  Music as music type and TV shows changed as well.

Try following the direction in this post for fixing the types of each of these libs.  Make sure to shutdown Emby Server first.

https://emby.media/community/index.php?/topic/98712-how-to-play-entire-album/&do=findComment&comment=1030763

Let us know how you make out.

Followed the steps...no good. updated the content type on all of the xml files related to each folder. However, I did notice something strange. I saw 2 'system' folders. One was system and the other was 'system old'. The old folder had a date of 5/24 around the time of the update. Should I delete that? At this point I am not sure it is worth spending the time to research this, but rather uninstall and rebuild the emby install again and add all of the media folders back. Maybe worth it, since originally, I never installed emby on the c drive but on a separate drive. Any thoughts.

Happy2Play
Posted
10 minutes ago, brunovon said:

I saw 2 'system' folders. One was system and the other was 'system old'. The old folder had a date of 5/24 around the time of the update. Should I delete that?

That is how Emby update works, it renames the current system folder to .old and replaces it with a new system folder.

Carlo
Posted
8 hours ago, brunovon said:

Followed the steps...no good. updated the content type on all of the xml files related to each folder.

Did it not change the types for each library back to what it should have been?  Can you show us a screen shot of what your library looks like now?

Keep in mind all we've done so far is set the libraries back to the respective type it should be. Assuming they are correct now you would want to check options for each library like the TV Shows to make sure you have the providers set as needed.

Then you would need to do a full lib scan and possible a meta-data refresh on the lib which should then have you fixed up.

Smurfing
Posted

My emby does the exact thing, cover art for most turn dark grey until i restart emby server and scan every folder over. My tv logos only show up sometimes and my music collection vanished along with my collection of audio books. I installed emby over and it fixed a few things but my live tv wont record more then a fews minutes of a show or movie. I dont want 4.6.2 i need the 4.5.4 back so i can turn off updates please, where can i download it???

Carlo
Posted

You can't install 4.5.4 over a 6.x install.  You would either need to restore from a backup or would need start over.

It would be better to try and work out the issues you have instead.

  • Thanks 1
Posted
9 hours ago, Smurfing said:

My emby does the exact thing, cover art for most turn dark grey until i restart emby server and scan every folder over. My tv logos only show up sometimes and my music collection vanished along with my collection of audio books. I installed emby over and it fixed a few things but my live tv wont record more then a fews minutes of a show or movie. I dont want 4.6.2 i need the 4.5.4 back so i can turn off updates please, where can i download it???

Hi, yes we're happy to help you with your recording issue in the topic that you opened. thanks.

Smurfing
Posted
11 hours ago, cayars said:

You can't install 4.5.4 over a 6.x install.  You would either need to restore from a backup or would need start over.

It would be better to try and work out the issues you have instead.

That is a great idea i will restore windows from previous backup, thank you so much.

Smurfing
Posted

Turns out it was not emby causing the problem in fact it was nordvpn causing the problems. My friend was over today and fixed it up and i switched over to protonvpn and it works perfectly even the logos all show and records back to normal again. Not sure why nord crippled my emby but i cancelled my monthly subscription with them and switched. Hope this helps anyone else who had the same problems!

  • Like 1
Carlo
Posted

Yea, VPNs can be a challenge at times as they change your routing among other things.

Glad to hear you got this worked out.  Thanks for following up.

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