Question about Router loopback

[Ladiesman0217 14]

This just started happening the other day.  Emby is no longer responding using the Remote (WAN) access URL.  There were no changes to the server or my network that I am aware of.

Things I've checked:

1. Port 8096 is open when I use a port checker website tool.
2. I can ping my server remotely and get the correct IP address back
3. I can load Emby in a browser just fine within my network using the In-Home (LAN) access URL.
4. I am using the latest version (4.6.0.50)
5. I tried disabling my firewall temporarily and that made no difference.
6. I looked briefly at the logs but am not really sure what I'm looking for.  Either way I didn't notice any blocked logins or failed attempts or anything like that.

This is what I see in Chrome when I try to connect with the remote URL:

This site can’t be reached xxx.xx.xx.xx refused to connect.
Try:

Checking the connection
Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

I would appreciate any troubleshooting steps or advice.  Thanks!

Edited May 24, 2021 by Ladiesman0217
fix error msg

[Luke 42083]

Hi there, I would suggest checking out our connection troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[Ladiesman0217 14]

Thanks for that article.  It appears that my router has loopback capabilities disabled and i was testing the remote address from within my network.  I tested from another network entirely and my remote URL is working.

[Luke 42083]

Thanks for the feedback.