Remote Connect

[reddog19848 0]

I'm unable to connect to the server. It has been working for two years and stop on last Tuesday.

[Luke 42077]

Hi there, what happens when you try?

[reddog19848 0]

I did see the server, I try putting the address. No good. I try testing the port, and it's tell me close but firewalls in computer , McAfee says good.

[reddog19848 0]

I don't see server

 

[Luke 42077]

OK I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks.

[reddog19848 0]

I think it's my fault. I swapped my SSD from one Dell To another.

[reddog19848 0]

I did That first

[reddog19848 0]

Three days ago

[reddog19848 0]

It worked two day after swap out

 

[JohnSpartan3M 10]

Same here 

[Luke 42077]

1 minute ago, JohnSpartan3M said:

Same here 

Hi there @JohnSpartan3M, are you saying you also swapped your SSD from one Dell to another?

[JohnSpartan3M 10]

15 minutes ago, Luke said:

Hi there @JohnSpartan3M, are you saying you also swapped your SSD from one Dell to another?

No i havent but my remote access is not working, I thought it might be the update, so I restarted for the update, but its still not working, my remote address hasn’t changed at all.

[reddog19848 0]

It was working fine after the swap.

 

[JohnSpartan3M 10]

1 minute ago, reddog19848 said:

It was working fine after the swap.

 

I never swapped anything

[Luke 42077]

Just now, JohnSpartan3M said:

I never swapped anything

OK @JohnSpartan3M I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks.

[Luke 42077]

2 minutes ago, reddog19848 said:

It was working fine after the swap.

 

Please see my earlier response about to try. Thanks.

[JohnSpartan3M 10]

29 minutes ago, Luke said:

Hi there @JohnSpartan3M, are you saying you also swapped your SSD from one Dell to another?

 

29 minutes ago, Luke said:

Hi there @JohnSpartan3M, are you saying you also swapped your SSD from one Dell to another?

The Lan works but the Wan doesn’t anymore

[Luke 42077]

2 minutes ago, JohnSpartan3M said:

 

The Lan works but the Wan doesn’t anymore

Please go through the whole troubleshooter.  I know you want to just say "fix it for me', but it doesn't work like that. This is specific to your network environment.

[reddog19848 0]

I have try everything you have post tow day ago

 

[reddog19848 0]

when i use CanYouSeeMe.org, It says blocked. I checked the fire wall and port forwarding.

Edited May 22, 2021 by reddog19848

[JohnSpartan3M 10]

33 minutes ago, Luke said:

Please go through the whole troubleshooter.  I know you want to just say "fix it for me', but it doesn't work like that. This is specific to your network environment.

Im not that type of person but it is alarming that all of a sudden this just happened and now its looking like i might have to learn to port forward because right now only my LAN is working

[JohnSpartan3M 10]

2 hours ago, Luke said:

OK I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks.

I checked my ny router and the wan address for the Ipv4 ping (icmp echo) and the test succeeded 4/4 transmitted, 4/4 received, 0% loss ... I honestly dont think its on my end

[Carlo 4560]

11 minutes ago, JohnSpartan3M said:

I checked my ny router and the wan address for the Ipv4 ping (icmp echo) and the test succeeded 4/4 transmitted, 4/4 received, 0% loss ... I honestly dont think its on my end

What does canyouseeme.org show?
Is the IP that it shows on that site the same as the IP shown on your Dashboard?
Have you tried turning off any local firewall applications running on the same host as Emby Server

[Carlo 4560]

Have a look at this KB article and make sure you've done everything listed.  Also make sure to read the bottom section carefully which gives you other things to check when remote access isn't working such as malware, local firewalls, VPN software, as well as how to check to see if you may be behind a cgnat (ISP blocking).

https://support.emby.media/support/solutions/articles/44002137137-remote-setup

[reddog19848 0]

I did turn off my fire wall and the ip on dashboard canyouseeme.org showed ip and port blocked.