Update casued 1/3 of library to dissapear, Next Up is gone, what is going on?

[halo00 2]

21 hours ago, blade005 said:

FYI. I have come across some TV Series that didn't seem to re-populate all episodes even after a full and completed library scan after the update to 4.6. I found a few while browsing and I'm sure I will find more as I stumble across them. For the ones that I did find, doing a REFRESH METADATA and selecting SEARCH FOR MISSING METADATA at either the Series Level or Season Level refreshed all episodes that previously were not displaying. Not sure why a full SCAN LIBRARY didn't pick these up, but as long as you can REFRESH at the Series or Season level it is manageable. You could also try doing the same REFRESH METADATA -- SEARCH FOR MISSING METADATA for the LIBRARY entry that points to all of your TV series. But, if thousands of episodes are missing that make take awhile to refresh and show up in the UI. I would first try at the series level, like for the LUCIFER series you mentioned in previous post.

THIS was kind of it, THANK YOU!

Reading your post gave me an idea. With so many movies and TV shows missing, I would never know if this would restore everything that was missing. So I followed your instructions but I took a hammer to it. I took a backup and then moved every subfolder (contains shows or movies) from every top level folder I used to build by Emby libraries to another disk array. Did a scan, which emptied my entire Emby instance of content. Then I put all the subfolders back and rescanned and refreshed metadata. Everything that I had previously noticed that was missing is now back!

Thank you!

Now to the admins, a production update should not cause library issues like this. I used Plex for years and, it has its own problems, but updates never broke my library. I read of that past Emby update that actually erased files from your customer's hard disk. Honestly these kinds of major problems should not be happening in production updates for a paid product.

Please look harder at the way you roll out and test updates?

[Carlo 4561]

Did you try a full library scan before you took the hammer approach?

[blade005 185]

4 hours ago, cayars said:

Did you try a full library scan before you took the hammer approach?

Didn't the upgrade process run a FULL LIBRARY SCAN? Pretty sure mine did. I have run it multiple times since and that does not seem to correct the issue.

I didn't use the 'hammer approach' but did run a FULL LIBRARY SCAN multiple times and not all episodes for series are being displayed. If you have a large TV Series library you just have to stumble across the missing items and run REFRESH METADATA at the Series or Season level to correct.

Edited May 22, 2021 by blade005

[Carlo 4561]

I've got over 100K episodes and around 2500 series but I've not seen this issue myself.  (but I was running beta previously).

Could you rotate the log file from scheduled tasks, then perform a full library scan, wait for it to finish and then post your server log file?

Thanks