Open Subtitles not working

[jsc1205 51]

I'm currently running the latest beta server and when I go to a movie to pull the subtitles from Open Subtitles I get no results.  Have tried it with a couple of movies and not sure why its not working.  I have verified that my username/password have been entered in the settings and English is selected as the default language.  What am I missing??

 

[Carlo 4561]

Hi, what movie?
Have you went directly to their site to see if a sub is available?

[jsc1205 51]

29 minutes ago, cayars said:

Hi, what movie?
Have you went directly to their site to see if a sub is available?

Shadow Recruit.  Yes I went to to their site and there are subtitles available.  

[Carlo 4561]

Is this Jack Ryan - Shadow Recruit (2014)

This is what I get:

[jsc1205 51]

Yeah, when I do the search I get no results at all.  Just tried another movie and same thing,.....no results.

[Luke 42080]

1 minute ago, jsc1205 said:

Yeah, when I do the search I get no results at all.  Just tried another movie and same thing,.....no results.

Please attach the emby server log. thanks.

[Carlo 4561]

Can you show us your library settings for the subtitle section with advanced options turned on?
A screen shot or two would be good.

You could also try to a search and upload your log file so we can look at it.  Just tell us what movie you used.

[jsc1205 51]

8 minutes ago, cayars said:

Can you show us your library settings for the subtitle section with advanced options turned on?
A screen shot or two would be good.

You could also try to a search and upload your log file so we can look at it.  Just tell us what movie you used.

Are are the 2 screen shots for subtitle settings as well as log file.

embyserver.txt

 

[Luke 42080]

It looks like it just didn't find a match. How is the video file and folder named? 

[Carlo 4561]

"Require a Hash Match" is my guess as well.  I can't use that on any of my files as they are all rips or I've reprocessed them so I'll never get a match.

[jsc1205 51]

The folder and file is labeled like this: Jack Ryan Shadow Recruit (2014).

Do I need to do a rescan of the movie library??

[Carlo 4561]

No, try turning off the option "Require a Hash Match" 

Then try it again.

[jsc1205 51]

1 minute ago, cayars said:

No, try turning off the option "Require a Hash Match" 

Then try it again.

Ok just did that and still nothing

[Carlo 4561]

Upload your server log file so we can see what it did.

[jsc1205 51]

16 minutes ago, cayars said:

Upload your server log file so we can see what it did.

Here you go

embyserver.txt

[Carlo 4561]

Are you an active Open Subtitles VIP member?

[jsc1205 51]

Just now, cayars said:

Are you an active Open Subtitles VIP member?

Not that I know of!  Must have selected that by mistake.  Even with that not selected I'm still getting no results on searches.

[jsc1205 51]

Ok....I figured it out.  I logged out of the actual Open Subtitles website and relogged back in, just to make sure I was in there.  In Emby, I went to the login screen and noticed that the "*" for the password was alot longer (have no idea why).  So entered the password I just used on the website and BOOM its now working.  Have no idea what happened with the password because I entered it into Emby like 3 times. 

Now that its figured out, another thing I'm noticing is that the issue of some movies playing back on the Emby iPad app are still starting like 8 seconds into the movie instead of the very beginning.

 

[Carlo 4561]

EDIT: OK glad you got it figured out and working!

Edited May 17, 2021 by cayars