Can't Connect to New Emby Server Install on Nvidia Shield

[eaveltz 0]

Good afternoon All,

I oringinally installed the emby server on an Nvidia Shield for my brother-in-law back in 2019 to be used with a portable harddrive. When in use this install worked well and and he was happy. He is not very tech savy and wasn't really using the Shield but came to me recently (last month) to start using it again. To my surprise the Emby Server app said that it was not compatiable with the current version of Android that was currently on his Shield and could not be accessed.

As a result, I decidied to uninstall this version of the Emby Server app and installed the latest version (4.5.4.0). Once installed, as normal, I get an IP address to login. For some reason I cannot login to this server. I tried using a laptop, my phone and even a browser on the Nvidia Shield. All devices are on the same local network and I have no problem logging into my person Emby server using these same devices. See screenshots below.

Can someone please help me with this?

Thanks

[Carlo 4560]

Take a look at the router DHCP assignment to verify if that is the correct IP of the shield.

Let us know what you find.

[eaveltz 0]

Just checked and can't find a device on my network with that IP address.

How can I resolve that?

Thanks

[Carlo 4560]

Were you able to find the Shield TV IP in the DHCP list?

[eaveltz 0]

Correction.

I didn't show up earlier but I can see it now. See images.

[Carlo 4560]

OK, so make sure Emby server is started and then try connecting to it again.

[eaveltz 0]

Just tried after my last post and same connection error

[ebr 16169]

Hi. What happens if you put that address directly in the browser address bar instead of trying to go through app.emby.media?

[Carlo 4560]

Dang it, thought I mentioned to do that earlier.

[eaveltz 0]

I get this...

[Luke 42077]

Hi there, are you sure emby server is started and running on the server machine?

[eaveltz 0]

This is what I show on the Nvidia Shield when I open the Emby Server app.

 

[Carlo 4560]

Right so what happens if you open a web browser on your PC and enter

http://192.168.1.16:8096 in the URL line up top?

[ebr 16169]

5 minutes ago, cayars said:

http://192.168.1.16:8096 in the URL line up top?

He showed that above.

I think the only conclusion is that something on the network is blocking access or the two devices are on different networks.

[Carlo 4560]

From your PC if you open a command box can you ping the Shield TV?

ping 192.168.1.16

Let us know if you can do that.

Also are both you computer and Shield TV on the same network and connected the same way?  IE both ethernet or both WIFI?

[eaveltz 0]

Both devices are on WiFi and I cannot ping 192.168.1.16.

 

What should I do about that?

[Luke 42077]

21 minutes ago, eaveltz said:

Both devices are on WiFi and I cannot ping 192.168.1.16.

 

What should I do about that?

What happens when you try?

[Carlo 4560]

7 hours ago, eaveltz said:

Both devices are on WiFi and I cannot ping 192.168.1.16.

 

What should I do about that?

Sounds like you have WIFI isolation or maybe using a guest network.

What is the IP of the PC?