Can't Sign In Or Reset Password

[BornOfFire 1]

I'm on the latest version of the Emby app on both my Samsung Galaxy S20 and Samsung Smart TV but I can't sign in to either of the apps. It tells me that my username/password is invalid even though it's not. It won't let me change my password either, only brings up a statement about trying again on my home network even though I'm using my home network!! Anyone got any idea what the problem might be?

[Carlo 4561]

Hi, can you login via the web url?

[BornOfFire 1]

I was able to login via the URL but when I clicked on the server it logged me out and I couldn't log back in.

[Carlo 4561]

Are you logging in as the admin?

Do you have another account to try?

[BornOfFire 1]

I don't have another account. I presume I'm logging in as admin, I don't see the option to change it on the app login screen.

[Carlo 4561]

If it's logging you out, that would usually mean you're typing something wrong and not providing the correct credentials.

[Carlo 4561]

Did you happen to setup Emby Connect for this account?

[BornOfFire 1]

Yes, I use this account to connect to an outside server.

[Carlo 4561]

Then you should be able to login to either

http://app.emby.media or
https://app.emby.media

using your Emby Connect username.

[BornOfFire 1]

I can sign in to the second link but not the first link. Just get a connection failure error when I click on the server after signing in but it doesn't sign me out like the first link did.

[Carlo 4561]

If you were able to sign in via the second link the try changing your password on your server account.

You may also want to create a 2nd account to have just in case you even forget the password or something goes wrong.

[Luke 42270]

Please let us know if this helps. Thanks.

[BornOfFire 1]

Yes I'm logged in properly now, thanks for the help.

[Luke 42270]

Thanks for the feedback !