Luke 42077 Posted May 8, 2021 Posted May 8, 2021 31 minutes ago, rjwill10 said: @Luke prob not a helpful question sorry, but just wondering if this can be fixed? I only have Emby running on the Xbox, so can't access anything ATM. It is a problem with the store. Multiple apps are affected. It happened a couple years ago and Microsoft resolved it.
rjwill10 2 Posted May 8, 2021 Posted May 8, 2021 3 minutes ago, Luke said: It is a problem with the store. Multiple apps are affected. It happened a couple years ago and Microsoft resolved it. Thanks. Is it something we should all report, or have you reported it as a developer?
Luke 42077 Posted May 8, 2021 Posted May 8, 2021 We've opened a support ticket, but yes, the more people that report this to them, the faster they will make a move on resolving it.
Wolfstarone 0 Posted May 9, 2021 Posted May 9, 2021 I am having the same problem. The emby app keeps trying to update and will not install. I have tried to remove it and reinstall with the same problems. The ember app keeps comming up with the error youre at your limit for the number of devices that you can use for some apps and games from the Microsoft store. erro coe (0x803f81f5)
Luke 42077 Posted May 9, 2021 Posted May 9, 2021 One thing I remember about last time is that it got fixed without any notice, but users had to cancel the current installation that was failing and then install again. 1
Junebug1184 0 Posted May 9, 2021 Posted May 9, 2021 2 minutes ago, Luke said: One thing I remember about last time is that it got fixed without any notice, but users had to cancel the current installation that was failing and then install again. I've tried that and it then says it's unable to install
MBSki 1114 Posted May 9, 2021 Posted May 9, 2021 1 minute ago, Luke said: One thing I remember about last time is that it got fixed without any notice, but users had to cancel the current installation that was failing and then install again. That's a really bad idea in this case. Users that have tried this can't install at all. Mine is working because I've kept the current install Btw, Emby is the ONLY app experiencing this installation failed issue. I have more than 20 apps, and there aren't any others that have this issue.
Tech127 20 Posted May 9, 2021 Posted May 9, 2021 Yeah if you delete it and try to reinstall you get nothing at all so I agree…don’t do that lol
Luke 42077 Posted May 9, 2021 Posted May 9, 2021 46 minutes ago, Junebug1184 said: I've tried that and it then says it's unable to install Right I'm just saying that you may need to do this once they resolve the underlying problem. 1
MBSki 1114 Posted May 9, 2021 Posted May 9, 2021 44 minutes ago, Luke said: Right I'm just saying that you may need to do this once they resolve the underlying problem. Yea, but how will we know? You said it got fixed without notice last time. Besides, why is Emby the only app that's having an issue?
Luke 42077 Posted May 9, 2021 Posted May 9, 2021 1 minute ago, mbarylski said: Yea, but how will we know? You said it got fixed without notice last time. Besides, why is Emby the only app that's having an issue? I'm just telling you how it was last time. Hopefully our support ticket will be responded to quickly, but last time, users figured out that it was resolved by trying this before MS had actually notified us.
MBSki 1114 Posted May 9, 2021 Posted May 9, 2021 @Luke Why is Emby the only app affected though? Have you tried repushing an update?
Luke 42077 Posted May 11, 2021 Posted May 11, 2021 Earlier today an update went out. For me, I usually have to wait until the next day to be able to install it, but depending on where you are in the world, you might be able to see it now. I would cancel the existing failing download before trying to get it.
Tech127 20 Posted May 11, 2021 Posted May 11, 2021 RED TEAM GO!! It works now. Yay!! (And this is on a Day One, Scorpio, and Series X so I pretty much have the hardware differences covered)
MartinKL 0 Posted May 11, 2021 Author Posted May 11, 2021 I can also confirm the new update has made it work on my end as well after clearing the current app update from the que. woo!
Tech127 20 Posted May 11, 2021 Posted May 11, 2021 Thanks for doing whatever you did, @Luke. All is right in Emby land again
Luke 42077 Posted May 11, 2021 Posted May 11, 2021 All I did was republish the same thing with a new version number. Whatever happened I don't think was our doing.
peavuk 0 Posted May 11, 2021 Posted May 11, 2021 (edited) Can confirm it has now downloaded. Cheers @Luke Edited May 11, 2021 by peavuk
Evil E 0 Posted May 25, 2021 Posted May 25, 2021 (edited) I've got the same issue, i sent an email to the app support, hopefully they do something Update: I just saw they fixed it. I had to cancel current installing and then retry. Edited May 25, 2021 by Evil E not relevant anymore
Luke 42077 Posted May 25, 2021 Posted May 25, 2021 32 minutes ago, Evil E said: I've got the same issue, i sent an email to the app support, hopefully they do something Update: I just saw they fixed it. I had to cancel current installing and then retry. Glad you were able to resolve it. Thanks for the feedback.
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