Payed for the app (unlock app) but app remains expired (Nvidia Shield with Android TV)

[Wouter55 0]

I have an Nvidia Shield (Pro 2019). So that's Android TV. I have unlocked the app (that's all I need) and paid for it (PayPal). Nevertheless the app remains with the status expired and I cannot playback anything anymore. When I try to unlock the app again I get the message: "You already own this item". 
What is wrong here and what can I do?
See screenshots for details.

 

 

 

Edited May 4, 2021 by ebr
Removed image with sensitive info

[ebr 16184]

Hi.  Have you tried force-closing and restarting the app?

[Wouter55 0]

Many times. Restarted the whole Shield. Cleared cached data. The only thing I did not try was to uninstall/install again.

[Carlo 4561]

Have you tried the RESTORE UNLOCK button?

[ebr 16184]

1 hour ago, cayars said:

Have you tried the RESTORE UNLOCK button?

Yes, please try that and let us know what happens then.

[Wouter55 0]

Before I read this I did a 'clear data'  in the Android settings for the app. All your settings of the app are deleted. It is practically a reinstall of the app without reinstalling it. That did it for me. After that the app was registered and playback worked again. 
Thanks for your fast reaction!

[ebr 16184]

Glad you got it sorted.  Thanks for reporting back.