crashing network interface

[pjparsons 0]

Emby has been great for about a year on my freenas box.  I upgraded to premiere about 9 months ago and then we just started using our HDhomerun.  Emby on freenas was great until live tv.  Just couldn't get it to go.  It would work for 5-10 mins max and then just buffer and stop.  Voices would be off and just terrible.  I put emby on a windows 10 pc that I have that is always on and it fixed it all.  Emby is great, faster, TV works without problems.  

I am now 2 weeks into running emby on that windows 10 pc and 3 times so far emby has crashed.  The web interface stops and when I go to the PC i find out the network card has dropped the network.  It acts like it is connected to a public network, but has no IP address.  ipconfig /release and ipconfig /renew do not do anything.  Running the trouble shooter will not reconnect.  Disabling the card and reenabling doesn't fix it.  All I can do is reset the PC and then everything is great again.  

 

Anyone have any idea why emby is crashing my network card?  Anyone else have this problem?

[Abobader 3464]

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[Carlo 4561]

18 minutes ago, pjparsons said:

Anyone have any idea why emby is crashing my network card?  Anyone else have this problem?

Hi, I have seen this a couple of times in the past with mixed results.  Typically you would want to download the drivers for the network card and try to reinstall them.  You can remove the old first but make sure you have the correct drivers on hand first (although windows drivers should fix it as well).

Also make sure you have all the latest Windows updates installed.

The  ipconfig /release and ipconfig /renew doesn't sound good however.
Possibly some kind of DHCP issue so you could try setting up the NIC with a static IP to avoid use of DHCP which eliminates one more thing.

If these don't fix the problem it's quite possible the NIC is dying on you and will need replacing.  If on the motherboard a PCI card will do the trick and are cheap.

Have you looked at windows event viewer to see if anything is logged?

 

[pjparsons 0]

3 minutes ago, cayars said:

Hi, I have seen this a couple of times in the past with mixed results.  Typically you would want to download the drivers for the network card and try to reinstall them.  You can remove the old first but make sure you have the correct drivers on hand first (although windows drivers should fix it as well).

Also make sure you have all the latest Windows updates installed.

The  ipconfig /release and ipconfig /renew doesn't sound good however.
Possibly some kind of DHCP issue so you could try setting up the NIC with a static IP to avoid use of DHCP which eliminates one more thing.

If these don't fix the problem it's quite possible the NIC is dying on you and will need replacing.  If on the motherboard a PCI card will do the trick and are cheap.

Have you looked at windows event viewer to see if anything is logged?

 

It is my home automation server and has a static IP address.  Drivers are current and up to date, but i will uninstall and reinstall to see if it helps.  It is an on board card.  just a small form computer, not too fast or high energy as it is always on.

 

[rbjtech 5284]

Can you get it to crash by copying files around outside of emby ?

Emby itself is not causing the crash per-say, emby just uses windows standard I/O calls - so I suspect it's hardware or perhaps network card buffer related as if a software disable/re-enable of the hardware does not re-initialise the driver/tcp-ip stack, then you can eliminate all software/drivers.

 

[Carlo 4561]

Can you think of any other suggestions to make @rbjtech besides what I mentioned?

I would like to know if anything shows up in the event log.

[rbjtech 5284]

Event log would be a good place to start I agree - but first thing to try and get this fixed is to be able to reproduce the problem. 

[pjparsons 0]

23 hours ago, rbjtech said:

Can you get it to crash by copying files around outside of emby ?

Emby itself is not causing the crash per-say, emby just uses windows standard I/O calls - so I suspect it's hardware or perhaps network card buffer related as if a software disable/re-enable of the hardware does not re-initialise the driver/tcp-ip stack, then you can eliminate all software/drivers.

 

This computer has been on 24/7 for close to 2 years.  It has never dropped the network, and the only time it has been reset are for windows updates.  I have not been able to reproduce this out side of emby.  More specifically emby watching live tv with my HDHomeRun Connect Quatro.   I am pretty sure emby has not crashed watching local media.  So maybe it is a hdhomerun issue with emby.  HDhomerun run outside emby works great.  Just cant get it to work inside emby.         

[Carlo 4561]

Have you tried a different NIC yet?

[rbjtech 5284]

Has the HDHomeRun got a static IP ?  On the same network as Emby ?  Windows f/w configured to allow the HDHomeRun ?    Have you tried a different network switch ?

[pjparsons 0]

10 hours ago, rbjtech said:

Has the HDHomeRun got a static IP ?  On the same network as Emby ?  Windows f/w configured to allow the HDHomeRun ?    Have you tried a different network switch ?

Yes the HDHomeRun is static and on the same network.

As far as I can tell windows firewall appears to be configured correctly.

I have a pfsense box running a 10g network, I do not believe the network switch is at fault currently.

[pjparsons 0]

On 4/25/2021 at 11:31 AM, cayars said:

Have you tried a different NIC yet?

As this is a small form computer i cannot put in a pci card.  I do not have a usb network card to try.  

[rbjtech 5284]

Your pfsense box is running as a firewall/router/ips etc I presume, but as the hdhr is on the same network as emby, it shouldn't come into play here.  

On the same LAN, I agree the network is very unlikely to be the issue here.

The hdhr just uses TCP 5004 to talk to emby - you can see this via netstat once a connection is made.

Did you manage to look in the Windows Event logs for clues ?

 

[pjparsons 0]

21 minutes ago, rbjtech said:

Your pfsense box is running as a firewall/router/ips etc I presume, but as the hdhr is on the same network as emby, it shouldn't come into play here.  

On the same LAN, I agree the network is very unlikely to be the issue here.

The hdhr just uses TCP 5004 to talk to emby - you can see this via netstat once a connection is made.

Did you manage to look in the Windows Event logs for clues ?

 

I really apologize.  I have never used windows event logs before.  I am googling right now and trying to figure it out.  Just got the machine to crash after only 9 mins of watching an HD channel

[Carlo 4561]

Have you run chkdsk on each of your discs?

[pjparsons 0]

I see on EMBY i have 5 files that popped up in the logs section.

ffmpeg-transcode-a49df6dd-55e7-493b-836f-1e278440805e_1.txt.

 

would this mean anything?  i dont see anything, but dont know what i am looking for.  

[Carlo 4561]

Those logs just mean that Emby did a conversion on the fly.  Totally normal and called a "transcode".

[pjparsons 0]

5 minutes ago, cayars said:

Have you run chkdsk on each of your discs?

0 bad sectors no problems found

[Guest]

What was in Administrative Events in your Event Viewer? as far as Errors?

[Luke 42080]

Quote

Anyone have any idea why emby is crashing my network card?

Hi, Emby isn't crashing your network card, but rather, your network card is crashing and this is preventing you from being able to use Emby Server.

I would suggest making sure both Windows and all hardware drivers are fully up to date.