Emby theatre on xbox one crashing at startup

[joshstix 25]

For the last few days I have had an issue where Emby just crashes when starting up on my xbox one x.  I loads and logs in to the server then goes to the TV page and shows some blank tiles then drops straight back to the xbox UI.

 

I am on version 1.1.348.70 of Emby theatre and version 4.5.4.0 on Emby Server.

I am not seeing the same issue on Emby app for IOS or in the browser, even from the xbox but the browser is not a solution as it won't use the full screen and doesn't work with my remote.

Any pointers on how to troubleshoot this for xbox?

 

[Luke 42078]

Hi there, can you please attach the emby server log from when this happens? Thanks.

[joshstix 25]

Attached is a log after a restart of emby server then attempting to connect from emby theatre on the xbox a couple of times.

embyserver (3).txt

[joshstix 25]

Now that I've uploaded the log is there any tips on troubleshooting the issue?

 

[Luke 42078]

Hi, we're pushing an update out today. Once you have it, please try it and let me know how that compares. thanks.

[joshstix 25]

Legend.

I tested but same issue, not surprising because it hadn't updated.  Checked for updates but nothing was found.  So I uninstalled and reinstalled now I am on version 1.1.349.70 and it is working a treat.

[Luke 42078]

Thanks for the feedback.