Black screen with emby logo, no further

[wishmaster1965 4]

logs.zipWhen I launch emby on my win10 machine, I just get the black screen with the emby logo in the centre.

I renamed the Programdata and system forlder in appdata\Roaming\Emby-Server and installed again and this works but I need my users from the old install.

How can this be done ?

 

logs.zip

Edited April 22, 2021 by wishmaster1965
Log attach

[Abobader 3464]

Hello wishmaster1965,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[rbjtech 5284]

First thing is to take a copy of the non-working ..\programdata\data directory - as this contains all the databases.  Ideally take a backup of the entire emby non-working directory if you can.

Shutdown the new version, as both cannot run on the same port.

Is the non working and working version the same release version do you know ? 

If yes, then you should be able to reinstall 'over the top' of the non-working install using the RELEASE direct download below.  Existing databases will not be overwritten.

https://github.com/MediaBrowser/Emby.Releases/releases/tag/4.5.4.0

If on Beta - then again, same should apply, but use the Beta that matches your last install if you can.

https://github.com/MediaBrowser/Emby.Releases/releases/tag/4.6.0.40

Once the zip has overwritten the files, restart the machine and see if emby then starts.  It should pickup your existing databases.

Remove the new version once you are satisfied the previous version is working ok.

 

[wishmaster1965 4]

Did as you suggested

Both were on 4.5.4.0

Stopped emby and renamed all system dirs, I kept the programdata from the one I need the users from.

Downloaded and unzipped to same location (system)

rebooted

When Emby starts I waited 10 mins and then opened http://localhost:8096 it redirects to http://localhost:8096/web/index.html#!/index.html

Same black screen with emby logo and nothing further.

 

 

 

embyserver.txt

Edited April 22, 2021 by wishmaster1965
Spelling

[Happy2Play 9780]

To me it maybe a issue with DVBViewer plugin, as some of the errors mention it.

But don't think I've seen this netmask issue either.

2021-04-22 14:40:48.873 Error Server: Error processing request
	*** Error Report ***
	Version: 4.5.4.0
	Command line: C:\Users\billy\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows 10.0.19043
	Framework: .NET Core 3.1.9
	OS/Process: x64/x64
	Runtime: C:/Users/billy/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: C:\Users\billy\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\billy\AppData\Roaming\Emby-Server\system
	System.ArgumentException: System.ArgumentException: netmask
	   at System.Net.IPNetwork.InternalParse(Boolean tryParse, ReadOnlySpan`1 ipaddress, ReadOnlySpan`1 netmask, IPNetwork& ipnetwork)
	   at System.Net.IPNetwork.InternalParse(Boolean tryParse, ReadOnlySpan`1 network, IPNetwork& ipnetwork)
	   at Emby.Server.Implementations.Networking.NetworkManager.IsAddressInSubnets(IPAddress address, ReadOnlySpan`1 addressString, String[] subnets)
	   at Emby.Server.Implementations.Networking.NetworkManager.IsInLocalNetworkInternal(IPAddress address, ReadOnlyMemory`1 endpoint, Boolean resolveHost, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.BaseRequest.IsInLocalNetwork(CancellationToken cancellationToken)
	   at MediaBrowser.Api.UserService.Get(GetUsers request, Boolean filterByDevice, Boolean filterByNetwork, Boolean isAuthenticated, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void InternalParse(Boolean, System.ReadOnlySpan`1[System.Char], System.ReadOnlySpan`1[System.Char], System.Net.IPNetwork ByRef)
	
2021-04-22 14:40:48.873 Info Server: http/1.1 Response 400 to 127.0.0.1. Time: 21ms.

 

[wishmaster1965 4]

If this is the case how can I remove this if the emby client does not display on my screen , tried multiple browsers to the same problem

[Happy2Play 9780]

I would test removing the plugin, but dev may have to comment on the network issue.

[rbjtech 5284]

Compare the system.xml file from the working (starting) emby to the one that does not - this is in ..\programdata\config

Look to see if the IP and ports match what you think they should - you can correct them by just resaving the XML file, kill the exe and restart it.

The other way to possibly do this - is copy your existing database files (in ..\programdata\data) to the new install - but then you'll need to rebuild your library which I guess you want to avoid.

Edited April 22, 2021 by rbjtech

[Happy2Play 9780]

6 hours ago, wishmaster1965 said:

I renamed the Programdata and system forlder in appdata\Roaming\Emby-Server and installed again and this works but I need my users from the old install.

If all you need is users on clean install you could move the users.db from old to new.  Now if you need userdata also (ie watched, resume points) then you need the library.db as it contains the userdata table.  There is a way to import the table from one db to another but is dependent on like db tables as the table has changed over time.

But from what you are describing it sound like something is corrupt in initial install as new programdata folder work.  

The logs posted are only from the non functional Server, correct?  If so can you post another log from functioning and non functioning servers ensuring to label them.

Edited April 22, 2021 by Happy2Play

[Guest]

1 hour ago, wishmaster1965 said:

If this is the case how can I remove this if the emby client does not display on my screen , tried multiple browsers to the same problem

You will need to go to the programdata folder and into the plugins folder.. remove or rename extension to .lzo for any concerned plugins and exit the server then re-start...

I have had plugins lock up my server this way before sound identical to the issue.

[wishmaster1965 4]

I just moved the users.db file and the user folder and now it works

Thanks for the suggestions 

[Luke 42078]

Ouch, that's a rather disruptive fix. How have you configured emby server network settings?

[Luke 42078]

I'm asking because the root problem looks like some kind of invalid network configuration, so you may actually run into this problem again if you don't fix that.

I can have the server catch and log this error in the upcoming 4.6 release.

[wishmaster1965 4]

Under Networks I have LAN Networks set to 192.168.1.0./24

Nothing set for Local IP Address

Edited April 23, 2021 by wishmaster1965
Edit

[rbjtech 5284]

192.168.1.0./24

It may be a typo - but remove that extra dot - the syntax above is not correct.

 

[wishmaster1965 4]

its 192.168.1.0/24  it was a typo

 

[Carlo 4561]

1 hour ago, wishmaster1965 said:

its 192.168.1.0/24  it was a typo

 

Just wondering why you need this.  Do you have multiple network segments available to your Emby Server?

[wishmaster1965 4]

its 192.168.1.0/24  it was a typo, I have an openvpn server that hosts 10.0.0.0/8 addresses

 

[Guest]

Might need to add those as well..

Mine will do this occasionally but I usually show an icon for the account/profile and I can get in that way.. use the Home Icon on the first page that shows up.. This may be different though.

[Luke 42078]

Have you resolved this now?

[wishmaster1965 4]

Yes, thanks to everyone 

Edited April 27, 2021 by wishmaster1965
Typo

[Luke 42078]

Thanks for the feedback.

[JonArbuckle 10]

By the way:

Adblock Plus updated today and Emby was stuck with same screen in browser.

Disable it for Emby and all is back to normal.

[Carlo 4561]

Thanks for the update.  Ad blockers serve a nice purpose but can be a pain in the @ss sometimes as well. LOL

[Fender1978 9]

5 hours ago, JonArbuckle said:

By the way:

Adblock Plus updated today and Emby was stuck with same screen in browser.

Disable it for Emby and all is back to normal.

This just saved my bacon! Thanks!!!