Unable to Access Emby Server Remotely

[ag656183 1]

Hey y'all,

I just set up my emby server about a month ago. I was able to access it no problem remotely from a few different devices, including different users. Not sure at what point things changed, but I can no longer access my server remotely. Last time my server was accessed remotely was a week ago. 

There was an internet outage here a few days ago (04/08/21) so not sure if that's what messed things up, but my ISP assured me that they have not changed anything.

I have opened up the port in my firewall but canyouseeme.org is saying that it can't see service. I don't have access to the router settings since the building I live in provides the internet, but as I mentioned, I spoke to the ISP and they said they have not changed anything on the network.

If anyone knows anything I can try, I would greatly appreciate it.

[Abobader 3464]

Hello ag656183,

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Please wait for someone from staff support or our members to reply to you.

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Emby Team

[Guest]

Sounds like the service provided from your building changed..

If you cannot hit your server from the outside it would be safe to assume that they have changed or reset your services and they would be the ones to talk to. 

( Given these circumstances )

[pwhodges 2012]

3 hours ago, ag656183 said:

I don't have access to the router settings since the building I live in provides the internet,

So how did you get the port opened before?

Paul

[ag656183 1]

@Hxemby001 You might be right but won't be able to talk to the front office until tomorrow, so I'll see if they changed anything.

@pwhodges I honestly don't remember doing anything to the ports before, not even allowing it through my firewall. It just worked before, but something changed.

[CJTripper 17]

Perhaps the router port was opened by UPnP for your previously (Emby network config options), and the router for your building has since been replaced and/or UPnP has now been disabled on the router. For a shared internet connection for the building, you could also get conflicts with other Emby users in the building and might need to select a custom port number to avoid conflicts (although that doesn't sound like the case here if canyouseeme.org is showing the port closed).

 

Check these settings in your Emby network settings:

[checkbox] Allow remote connections to this Emby Server: If unchecked, all remote connections will be blocked.

[checkbox] Enable automatic port mapping: Attempt to automatically map the public port to the local port via UPnP. This may not work with some router models.

Edited April 11, 2021 by CJTripper

[ag656183 1]

@CJTripperI checked both of those settings and they are checked off so I should be fine there. I'll be talking to the front office tomorrow and see if they changed anything.

Can someone clue me in on what exactly I should be asking/checking with them. Seems likes I should ask them if UPnP is enabled, but is there anything else?

[CJTripper 17]

If UPnP is not enabled on their router, then a manual port forwarding mapping needs to be done on the internet gateway/router/firewall to provide external internet access to your emby server. You would need to provide them with your internal IP address of your emby server and your port number(s) - the default ports for my emby install were 8096 for http and 8920 for https; they should be displayed on your dashboard and in the network config. Note that without UPnP, you don't want your internal IP on your emby server changing (when you reboot your emby server hardware), so they could either assign you an internal static IP for your emby server, or you could provide them with the MAC address of your emby server network card and they could do a DHCP IP reservation on their gateway/router to ensure you keep the same internal IP address.

This is only my best guess though, as I don't know exactly how the internet infrastructure is set up for your situation.

Edited April 12, 2021 by CJTripper

[Luke 42080]

@ag656183 has this helped?

[CJTripper 17]

If your building "internet service" won't work with you to resolve the port forwarding, you could always subscribe to a VPN service with a static External IP and port forwarding - but I wouldn't recommend it unless you are desperate for a few reasons:

-Added cost of VPN service

-Reliance on the VPN service to be functioning "VPN tunnel connected"

-Added complexity of port forwarding through the VPN

-VPN client compatibility with your emby server

-Lost performance in both bandwidth (VPN overhead and limitations) and latency (response time)

Just thought I'd mention it in case you end up without any alternate options.

[ag656183 1]

@CJTripper Thanks for the tip. I talked to my building and they said they did not do anything aside reset the main router when the outage occurred. They told me to contact the ISP to see if they can send a tech out about checking the settings since they do touch any of that.

@LukeStill working on it but have to go through the building staff here and the ISP since I don't have access to the router.

[CJTripper 17]

Have you tried connecting to the web/telnet/SSH interface of the internet gateway/router via it's internal IP address? The internal IP of the router should be default gateway of any computer/device using that internet connection. For Windows 10, IPCONFIG from a command prompt will show you the default gateway. The router is likely passworded, but some will give you a "read-only" view of how they are configured - for you to confirm if UPnP is on. If it is a standard ISP router, the password for it is likely on a label on the device if your building manager will let you look at it.

[Guest]

I think I would have to see about setting my own up... unless it is financially feasible doing it this way..

If they reset the router then they have cleared all of the settings which allowed for Port Forwarding out.. and it may be denying any connections coming into that building now.

This is going to just cause you issues as long as you use it.

 

[Guest]

1 minute ago, CJTripper said:

Have you tried connecting to the web/telnet/SSH interface of the internet gateway/router via it's internal IP address? The internal IP of the router should be default gateway of any computer/device using that internet connection. For Windows 10, IPCONFIG from a command prompt will show you the default gateway. The router is likely passworded, but some will give you a "read-only" view of how they are configured - for you to confirm if UPnP is on. If it is a standard ISP router, the password for it is likely on a label on the device if your building manager will let you look at it.

That may work too if they did a reset.. You may walk right in.. You could also try default passwords for the device and model available online.. ( some still do that )

[CJTripper 17]

I should have confirmed before, have you restarted your emby server hardware since the building internet issues were resolved - so your server can refresh it's DHCP IP request and send a new UPnP port forwarding request to the router?

Excellent point by @Hxemby001, hard to troubleshoot and maintain stability when you don't have control of the internet router...and potential conflicts with others in the building too. Get that router password and you can become the building network administrator, it sounds like the job is open for your taking!  

[ag656183 1]

Currently waiting to hear back from the ISP. They said they were going to have someone look at the UPnP.

@CJTripperIf you mean typing in the default gateway into my browser address bar, I get a "this site can't be reached xxxxx took too long to respond." As for resetting my emby server hardware, I have done so a few times already but still unable to remote connect.
 

@Hxemby001Unfortunately I don't have a good option in regards to an ISP so have to stick with the building provided for now.

I appreciate the help y'all. I'm going to wait until the ISP gets back to me in regards to the UPnP settings here. If nothing comes of that, I will try CJ's suggestion of the VPN.

[Luke 42080]

Let us know how you get on. Thanks.

[ag656183 1]

Hey y'all,

Quick update, so after some back and forth, ISP actually adjusted somethings on their end and everything is working 100% again.

Thanks for the help everyone.

[CJTripper 17]

Great to hear! I'd recommend keeping any helpdesk ticket numbers and technical info they provided you, as it could occur again on future ISP upgrades or changes. It might be helpful to have the previous ticket # and resolution if they have to fix it again. Thanks for the update and confirmation it is working for you again.

[Luke 42080]

1 hour ago, ag656183 said:

Hey y'all,

Quick update, so after some back and forth, ISP actually adjusted somethings on their end and everything is working 100% again.

Thanks for the help everyone.

Thanks for the feedback !