Port forwarding BT smart home hub

[TonyRostron 6]

Please can someone help me I've setup a port forward on my BT home hub see attached

I can easily connect locally but not outside of my network

Happy to do s screenshare at any time.if you can help me please.

I've paid for Premier 

Thank you

[TonyRostron 6]

@cayars are you able to help me at all please? 

[Luke 42078]

Hi there, what happens when you try to connect?

[Carlo 4561]

22 minutes ago, TonyRostron said:

@cayars are you able to help me at all please? 

Surely I can.

Let's check a couple of things first.

From your computer if you do a trace route to an internet IP such as 8.8.8.8 (google dns) what does the 2 to 4th lines look like?

NOTE: on Windows bring up a command prompt (dos box) and type:
tracert 8.8.8.8

Do you see any IPs starting with "10.", "172." or "192." after the first hop?

[TonyRostron 6]

I will surely do this tomorrow and thank you but in answer to your question @Luke when I'm trying to access the Emby server outside the network, I get a Select Server scre6, and then when I choose Oceanwalk_NAS I just get the Connection Failure error message.

it's possible that my Synology DS is blocking rather than my router I dunno but will do this Trace tomorrow that @cayarshas suggested and report back.

thanks both for your help once again

[rbjtech 5284]

The fact you get to select the server means your port forwarding and local emby connection is working ok.

BT doesn't use CGNAT.

You may need to provide a log from the server to see what is going on.

 

 

[Carlo 4561]

1 hour ago, TonyRostron said:

I will surely do this tomorrow and thank you but in answer to your question @Luke when I'm trying to access the Emby server outside the network, I get a Select Server scre6, and then when I choose Oceanwalk_NAS I just get the Connection Failure error message.

If you can't figure it out just let me know and I can remote in over the weekend with you (or when ever) and try to help you out.

Carlo

[TonyRostron 6]

Ok I've done a tracecert and I've attached an image of the output of this as I've not a clue what the output even means.

Does this even help you at all?

[TonyRostron 6]

Hi @cayarsI'm available any time today to see if we can get it to work at all please? Happy for you to remote for me

[Carlo 4561]

That 3rd hop looks suspect being a reserved IP address in the 172.16 address space.

How many routers do you have?

[TonyRostron 6]

1 BT router and a Tenda 3 Cube Mesh. Worked fine with my TalkTalk router.

[TonyRostron 6]

Just realised that I have more. I have the router plugged into a 24 port switch. I also have the mesh plugged into the router.

Sorry to be so difficult.

[TonyRostron 6]

Yes please do remote when you can

[Carlo 4561]

Sending you a PM.

[TonyRostron 6]

Sorry just seen this let me.look