where can I find a step by step on how to add a new remote user

[toolmanz 3]

Ok, done.

He just had his first child so might be a day or 2 before he tries it.....

Thanks for all your help by the way ....I have a feeling he will be using it a lot over the next several months ....

toolmanz

[Luke 42078]

Has this helped answer your questions?

[toolmanz 3]

Nope tried it today and I still get the "can't find server".

I am going to reset delete his account, bounce the server and get him registered.

A fresh start.

I'll let you know how it goes.

Cheers

toolmanz

[Luke 42078]

On 4/25/2021 at 6:04 PM, toolmanz said:

Nope tried it today and I still get the "can't find server".

I am going to reset delete his account, bounce the server and get him registered.

A fresh start.

I'll let you know how it goes.

Cheers

toolmanz

Hi @toolmanz please let us know how you get on. Thanks.

[toolmanz 3]

well finally figured it out .... 

I knew it would be something dumb - it usually is with me. We used to call this and ID 10T or idiot error. 

Well, what got me thinking was that the Emby app worked when he was at my place - because he was using my wifi which is the same network the server runs on ..... And I never had problems setting up new accounts when at home (or local) - for home users.

I also have to give credit to my other son who is a bit more technical than me for clarifying everything. 

The big difference is that internal to the house, the server runs on local. 

When you are on remote access users have to use the reverse proxy to access the server.

P_O_R_T numbers are different!

8069 for local - which is what the application pre-populates into the app. That port doesn't work anywhare except locally.

Here comes the my bad part - remote access through the reverse proxy uses port 443. !#$%!#!!

So the process is this:

1. Set up the user on the server with all of the permissons etc. - same as any user.

2. Download and install the Emby app on whatever device you will be running it on such as PC, Fire Stick, mobile phone etc.etc.

3. Go into the app and hit either change server and/or login manually.

4. Enter the address of the reverse proxy (I use "no-ip" for a service to redirect).

5. Drop down to the port # and remove 8069 and replace with 443 or whatever port you have set up and tada! It works!!!

Don't even use the Emby connect process ... it is simple and straight forward - unless you are an idiot like me and don't enter the info properly.

My apologies to all for this wild goose chase.

And certainly thanks for sticking with me as I worked through this .....

Lesson learned! PORT # PORT # PORT# 

Thanks again to all esp. Luke and cayars

toolmanz

[Luke 42078]

Thanks for the feedback.