Subtitles not loading

[mmarcmarc 0]

Hello! Recently started using Emby and it was working perfectly, but today the subtitles stopped loading? I can select "English (Default ASS)" in the player, but the subs just don't show up. This happens on my Samsung TV and the web app on both my phone and laptop, so I tried uninstalling and reinstalling the server, but even with a fresh install, I still get nothing. Couldn't think of anything else, so I came here looking for some help.

ffmpeg-transcode-feaa585b-2637-464a-a57e-9137d37afb63_1.txt embyserver.txt

[Abobader 3464]

Hello mmarcmarc,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[mmarcmarc 0]

bump

[Luke 42078]

Hi, can you provide a sample video for testing? thanks.

[mmarcmarc 0]

Yeah, I gotcha.

2131519056_JudasGintama-S01E03(003).mkv

[Luke 42078]

Seems to be working here: 

[Luke 42078]

Can you try our hosted web app and see how that compares? http://app.emby.media

Thanks.

[mmarcmarc 0]

The hosted web app still didn't work, but while I was messing around with the settings, I found that if I disabled "Allow subtitle extraction on the fly," the subtitles show up. Not sure if I'd  call it a solution because transcoding larger files like movies takes my computer a while.

[Luke 42078]

For many it is the solution is the extraction is not quick enough in their environment. Thanks for the feedback.

[mmarcmarc 0]

Ah, alright. Extracting was working fine before, but I guess something changed.

[Luke 42078]

It is largely dependent on the size of the video file and the performance of the i/o device holding the media.