"No compatible stream are currently available" error on Synology DS213

[hamitduran 0]

I am new to Emby and recently installed it on my old Synology DS213. Unfortunately, I am struggling with the "No compatible stream are currently available" error for which I did not find a solution. Right now, I can't play any movies, mp3 audio files or Life TV channels (IPTV). All show the same error. So Emby is completely useless.

What I tried until now:

• I reinstalled everything from scratch.
• I checked all folder privileges, all are ok.
• All file paths are ok.
• I can download files to my computer and play them without any issues.

Any ideas how this could be solved?

[Happy2Play 9780]

Please post a server log.

 

[hamitduran 0]

Attached are the most recent logs.

embyserver.txt ffmpeg-transcode-b7e68c70-b223-451e-a5ef-0441bcf87845_1.txt

[Happy2Play 9780]

A Synology guru will have to assist but there is something not right with ffmpeg.

2021-04-04 17:59:51.084 Error FfmpegManager: ProcessRun 'ffmpeg -hide_banner -version' Error Output:
	/var/packages/EmbyServer/target/bin/ffmpeg: /lib/libc.so.6: version `GLIBC_2.17' not found (required by /var/packages/EmbyServer/target/lib/libavutil.so.56)
	/var/packages/EmbyServer/target/bin/ffmpeg: /lib/libc.so.6: version `GLIBC_2.17' not found (required by /var/packages/EmbyServer/target/lib/libgnutls.so.30

@FrostBytehave you seen this before?

[blim5001 8]

Which DSM version are you running on your DS213?

[hamitduran 0]

I am running DSM 6.2.3-25426 Update 3.

Edited April 5, 2021 by hamitduran

[blim5001 8]

ok, so that ruins my first theory.

If you ssh to your nas and run this command

/lib/libc.so.6

what is the output? 

Edited April 5, 2021 by blim5001

[hamitduran 0]

I get this output:

GNU C Library (EGLIBC) stable release version 2.15, by Roland McGrath et al.
Copyright (C) 2012 Free Software Foundation, Inc.
This is free software; see the source for copying conditions.
There is NO warranty; not even for MERCHANTABILITY or FITNESS FOR A
PARTICULAR PURPOSE.
Compiled by GNU CC version 4.6.4.
Compiled on a Linux 3.2.10 system on 2015-02-04.
Available extensions:
        crypt add-on version 2.1 by Michael Glad and others
        GNU Libidn by Simon Josefsson
        Native POSIX Threads Library by Ulrich Drepper et al
        Support for some architectures added on, not maintained in glibc core.
        BIND-8.2.3-T5B
libc ABIs: UNIQUE
For bug reporting instructions, please see:
<http://www.eglibc.org/issues/>.

 

[blim5001 8]

hmm, mine shows:

GNU C Library (crosstool-NG 1.20.0) stable release version 2.20-2014.11, by Roland McGrath et al.
....

But I am on the same DSM version.

So not sure why, afraid you will have wait for someone with more knowledge. Sorry

[Luke 42077]

On 4/4/2021 at 5:51 PM, hamitduran said:

I am running DSM 6.2.3-25426 Update 3.

Hi, is this the latest DSM update available for your NAS?

[hamitduran 0]

Hi,
It was, but today, I received an update to DSM 6.2.4-25556.
I installed it, but it did not solve the problem. Still getting the same error message.

Edited April 7, 2021 by hamitduran

[Luke 42077]

Would you mind trying the beta package and see if that helps? Thanks.

[hamitduran 0]

Bingo! I installed Beta version 4.6.0.37, and it works now!

Thanks much for the support.

[Luke 42077]

Thanks for the feedback.