caption does not load

[HeroLeam 11]

why doesn't the caption load?

ffmpeg-transcode-ed21e20b-5936-4242-8a44-f639dceaf6db_1.txt

[Carlo 4561]

Hi, transcode file shows an ass sub as the default.

Do you have the sub selected for playback in the client?

[HeroLeam 11]

2 hours ago, cayars said:

Hi, transcode file shows an ass sub as the default.

Do you have the sub selected for playback in the client?

"Do you have the sub selected for playback in the client?"

I didn't understand that part, I'm a layman

I downloaded this full anime, all subtitles work if I open the file directly on the computer,

episodes 1,2 and 3 load normal on the emby, but from episode 4 onwards it doesn't work, but on the pc it loads normal ALL work normally.

[Carlo 4561]

OK for episode 4 can you play it back, then upload the server log and any ffmpeg file generated?
You can find these log files on the Logs menu in web admin.

[HeroLeam 11]

6 minutes ago, cayars said:

OK for episode 4 can you play it back, then upload the server log and any ffmpeg file generated?
You can find these log files on the Logs menu in web admin.

I took a screenshot of the screen with the selected caption, just to confirm, and the file is attached

ffmpeg-transcode-adc9ce0d-f931-4217-9f9c-b708e3321c7d_1.txt

[Carlo 4561]

Does this file play with subtitles correctly in VLC?

[HeroLeam 11]

1 hour ago, cayars said:

Does this file play with subtitles correctly in VLC?

normally

[Carlo 4561]

Does it sometimes not play in VLC?

[HeroLeam 11]

43 minutes ago, cayars said:

Does it sometimes not play in VLC?

no, it normally runs every time, it’s only on the emby that these episodes don’t load subtitles, and the subtitles are in the file, and load normally on the computer

[Carlo 4561]

If you don't play with the subtitles do they then play ok or do you still have issues?

Just want to narrow down the specific problem or circumstances.

[HeroLeam 11]

59 minutes ago, cayars said:

Se você não brincar com as legendas, elas funcionarão bem ou você ainda terá problemas?

Desejo apenas restringir o problema ou as circunstâncias específicas.

I did not understand your question

[Carlo 4561]

Will it play ok without captions?

[HeroLeam 11]

13 minutes ago, cayars said:

Will it play ok without captions?

the video plays normal without subtitles, but then I can't watch right, I need the subtitles to watch

[Carlo 4561]

Thank you, that helps a lot.

[Luke 42079]

8 hours ago, HeroLeam said:

I took a screenshot of the screen with the selected caption, just to confirm, and the file is attached

ffmpeg-transcode-adc9ce0d-f931-4217-9f9c-b708e3321c7d_1.txt 23.19 kB · 0 downloads

Hi, can you please attach the emby server log as well? Thanks.

[HeroLeam 11]

3 hours ago, Luke said:

Hi, can you please attach the emby server log as well? Thanks.

 

embyserver.txt ffmpeg-transcode-e9e2d97f-4407-4397-8211-e5ab6df9529e_1.txt

[mchammer 3]

With ASS subtitle using the webui the subtitle isn't extracted until approximately 15-30 seconds in the playback or I have to pause the video for the specified time and then it appears on the display.

[Guest]

That is normal for playback with some files... I go for having external subtitles or subtitles with an SRT or ASS ( there are couple of more filetypes SMI, I think ) in the folder with the movie with the proper naming convention. It will use those first and if you select it, they will stay as a selection choice. 

I would suggest using the Subscene plugin and allow its scheduled task to run or downloading them yourself for those files. It skips the process. and just plays.

[Luke 42079]

On 4/4/2021 at 5:31 AM, mchammer said:

With ASS subtitle using the webui the subtitle isn't extracted until approximately 15-30 seconds in the playback or I have to pause the video for the specified time and then it appears on the display.

Hi, yes on some environments the extraction process can be slow. That's why we have an option to disable on the fly subtitle extraction under server Transcoding settings. Please make sure to read the help text underneath the option before changing it. And as the other user mentioned, external subtitles will always be the most efficient.

Please let us know if this helps. Thanks.

[mchammer 3]

15 minutes ago, Luke said:

Hi, yes on some environments the extraction process can be slow. That's why we have an option to disable on the fly subtitle extraction under server Transcoding settings. Please make sure to read the help text underneath the option before changing it. And as the other user mentioned, external subtitles will always be the most efficient.

Please let us know if this helps. Thanks.

Disabling on the fly makes the load time longer. 15-30 seconds wait time isn't bad comparing to waiting a minute for the video to load

[HeroLeam 11]

I'm sorry, but I didn't understand anything I should do to solve the caption problem

[Luke 42079]

22 hours ago, mchammer said:

Disabling on the fly makes the load time longer. 15-30 seconds wait time isn't bad comparing to waiting a minute for the video to load

Right because this causes transcoding and that is very taxing on your system. At this point, I would suggest a couple things:

• Use external subtitles
• Play using an Emby app that supports for formats than the browser, such as Emby Theater for windows/linux, Emby for android, ios, macos, etc.

Please let us know if this helps. Thanks.

[Luke 42079]

@HeroLeam has this helped you?