Can't Start Setup

[johnbil 3]

Haven't been able to use Emby since last August due to a server problem, but wanted to give it another try. Downloaded latest version and tried to get it setup on my Win 7 SP1 PC. Got a message that the file could not be started (see attached details). Any suggestions?

BRU0ET9H.log

[ebr 16187]

Hi.  You installed the server on Windows 7?  Is there a reason you have not upgraded to a more current OS?

[johnbil 3]

Tried to install. It's not letting me do so. It's the problem that I need help with..

Without going into details, I ran Emby for a couple of years with no problem (it was great) then everything went wrong. I couldn't connect to the server. I uninstalled Emby. I decided tp try again, but it's not letting me install it.

Emby worked with this OS so it shouldn't be an issue. My PC is a little older and the resources won't handle Win 10 well. Besdides, I like the older interface better.

[Luke 42081]

Is it SP1 and fully up to date with all windows updates?

[johnbil 3]

It is SP1 and as I said, it worked before with Emby. I just tried to do some updates and ran into a problem. I'll try again over the next couple of days and let you know. Thanks, Luke.

[Carlo 4561]

It would be better given a choice to update that machine to Windows 10 so you can have current drivers and all the latest security fixes & features.

[Luke 42081]

12 hours ago, johnbil said:

It is SP1 and as I said, it worked before with Emby. I just tried to do some updates and ran into a problem. I'll try again over the next couple of days and let you know. Thanks, Luke.

Hi, the .net core runtime that we're embedding requires Windows 7 SP1 with additional windows updates applied. It's possible that over time as we update the runtime to newer versions, that even more windows updates for windows 7 are required on top of that, so that's why I suggest being fully up to date. This requirement does not exist with newer versions of windows as everything is self contained.

Please let us know how you get on. Thanks.

[johnbil 3]

Luke, I downloaded and installed the latest updates to Win 7 SP1 as suggested. Still no go (see attached). I also downloaded a portable version of Emby. It worked, but I still run into the server connection problem that I wrote about last year, which is what I was trying to fix with a new setup.

Emby on my Amazon TV, iPad and Android phone all recognize my server/PC, but can not connect or wake it. Oh well, I guess this problem can't be corrected.

Thanks for trying.

John

 

 

SD9UXZIE.log

[Guest]

Have you checked your hardware settings for your network card?  If it about waking the PC.. that is going to be in those settings..

EDIT: Have you ever done any changes to the Security Configuration on that PC. I can think of quite a few settings that would impact every bit of this on windows.

Edited March 30, 2021 by Guest

[Luke 42081]

Ok, I would suggest checking out our connection troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[johnbil 3]

Just wanted to update you on my problem. I was able to fix/reconnect with Emby. What a relief! This has been going on since August. I still can't install Emby, but I'm able to use the portable version. 

I listened to your advice, Hxemby001, and checked my network card. This hadn't been suggested before and I have been able to connect to the web with no problem so I hadn't considered it. I have been using the card built into my motherboard. There were no blocks or problems, but I decided to buy a new card and that did it.

Many thanks to Luke and the others for your time and help.

[Luke 42081]

Thanks for the feedback.