cmacfarlane93 10 Posted March 27, 2021 Posted March 27, 2021 (edited) So there were absolutely no issues with anyone connecting to my emby server. Then I lost power and the server shut down. After starting back up only one of my users cannot connect. They are connecting to the domain not through emby connect. My server operates on port 443 which should be open on most modems. Here's where things get weird... He can connect on mobile data but not on his wifi. We have tried the browser, the app and multiple devices no success. I AM able to login to his profile on my wifi or mobile data with absolutely no issue. The problem seems localized to his wifi I just can't figure out why especially since it was working before. I tried deleting his profile and creating a new one but same issue cannot connect. We rebooted his modem and still no luck. He does not have a VPN I am not comfortable posting logs because I have live tv on my server Edited March 27, 2021 by cmacfarlane93 Grammar
cmacfarlane93 10 Posted March 27, 2021 Author Posted March 27, 2021 Update: things are getting even weirder... So if he connects with mobile data and signs in it works as stated before but playback isn't great obviously due to mobile data not being great. HOWEVER... He is able to sign in with mobile data, then switch on wifi and everything works perfectly... It's just logging in on wifi that doesn't work. He's able to access to the domain and see the login screen but when trying to add server (on wifi) it says cannot connect to server
Happy2Play 9784 Posted March 27, 2021 Posted March 27, 2021 (edited) What do you mean add server? User should be connecting to your Domain directly with a Local Emby user account. 25 minutes ago, cmacfarlane93 said: They are connecting to the domain not through emby connect. Edited March 27, 2021 by Happy2Play
cmacfarlane93 10 Posted March 27, 2021 Author Posted March 27, 2021 Just now, Happy2Play said: What do you mean add server? User should be connecting to your Domain directly with a Local Emby user account. On mobile apps he gets prompted to either add server or connect with emby connect so because there is no emby connect account he selects add server. Then he specifies the domain and port which then prompts to login. Then after logging it says cannot connect to server
Happy2Play 9784 Posted March 28, 2021 Posted March 28, 2021 1 minute ago, cmacfarlane93 said: On mobile apps he gets prompted to either add server or connect with emby connect so because there is no emby connect account he selects add server. Then he specifies the domain and port which then prompts to login. Then after logging it says cannot connect to server Gotcha was thinking browser as it is just a direct url, forgot about adding servers via other clients. Has user restarted network hardware? You do not have any additional configs on Dashboard-Network? But if one can connect with mobile then switch to Wifi that points to a client issue, but then that shouldn't affect all clients.
cmacfarlane93 10 Posted March 28, 2021 Author Posted March 28, 2021 1 hour ago, Happy2Play said: Gotcha was thinking browser as it is just a direct url, forgot about adding servers via other clients. Has user restarted network hardware? You do not have any additional configs on Dashboard-Network? But if one can connect with mobile then switch to Wifi that points to a client issue, but then that shouldn't affect all clients. Tried restarting the modem/router and no luck
Guest Posted March 28, 2021 Posted March 28, 2021 (edited) I get this problem using a local ip, on the same system; with the apps. ( Just kept using the WebUI ) Do you have protection of any kind running on the main system - One that filters connections/ip's? I use PeerBlock with 32 lists.. filtering almost 2.5 Billion ip's.. I used to have issues running my servers and connecting via the web from my phone because the ip was being blocked before it made it to ESET Smart Security or the firewall... If his IP address is currently in that range because of attacks that have been launched from it.. it will be blocked. Logs from that software may shed some light .. while he is trying to connect. Edited March 28, 2021 by Guest
rbjtech 5284 Posted March 28, 2021 Posted March 28, 2021 It's worth checking their DNS name resolution of your domain. If you had a power outage, then your WAN IP may have changed, and DDNS would have updated it - but it may take a while for the change to replicate to the DNS servers around the globe. It's possible, the non-working client has a slow DNS update from their ISP. Just do an 'nslookup <your emby domain>' on their computer - and see if it matches your WAN IP. 1 1
cmacfarlane93 10 Posted March 31, 2021 Author Posted March 31, 2021 On 28/03/2021 at 13:18, rbjtech said: It's worth checking their DNS name resolution of your domain. If you had a power outage, then your WAN IP may have changed, and DDNS would have updated it - but it may take a while for the change to replicate to the DNS servers around the globe. It's possible, the non-working client has a slow DNS update from their ISP. Just do an 'nslookup <your emby domain>' on their computer - and see if it matches your WAN IP. This was the most accurate answer. Despite losing power the WAN IP for the server did not change. However I manually changed the WAN IP and boom it is working now. Case closed. Thanks to all for the support 2
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