LG CX65 audio transcode disabled issue

[Evvo82 0]

Hi all, newbie here so apologies if I’m asking a silly question. 
 

I’m using the Emby app (1.0.24) on my LG tv. My sound is optical to a Bose Solo sound stand - it’s not the most up to date model but only about three years old. 
 

Whenever I play a 4K movie, I get this

 

As I say, total noob, so looking for any help to be written as if you’re talking to a small, slightly stupid child, if possible

[Luke 42077]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[Evvo82 0]

Hi @Luke, thanks for the reply

im not able to get to the logs, due to only having access through the app, but I have screen grabbed the ‘stats for nerds’ 

Edited March 24, 2021 by Evvo82
Forgot to add pic

[Luke 42077]

So this is not your Emby Server?