bry 12 Posted March 24, 2021 Posted March 24, 2021 I am able to get as far as the "welcome" blip then it crashes back to the roku home screen. I did a quick search but did not see anyone else having this issue. For what it's worth its on a TCL tv and a stand alone roku device at a different location. Any ideas on what could have cause this issue?
bry 12 Posted March 24, 2021 Author Posted March 24, 2021 Just now, ebr said: Hi. What version is your server? thanks for quick reply: 4.5.4.0
bry 12 Posted March 24, 2021 Author Posted March 24, 2021 Just now, ebr said: And what version is the app? I am remote at the moment but it is whatever the latest version is on the roku app store. I can get that info for you later.
ebr 16169 Posted March 24, 2021 Posted March 24, 2021 Exactly when does this happen? Have you selected a server, a user?
bry 12 Posted March 24, 2021 Author Posted March 24, 2021 1 minute ago, ebr said: Exactly when does this happen? Have you selected a server, a user? I am able to select the server and then the user. I see "welcome" and then the roku home screen pops back up. I have reset the roku device to factory as well to test
speechles 2055 Posted March 24, 2021 Posted March 24, 2021 Does this happen with the Emby Beta for Roku? This problem might not be in the most recent beta.
bry 12 Posted March 24, 2021 Author Posted March 24, 2021 5 minutes ago, speechles said: Does this happen with the Emby Beta for Roku? This problem might not be in the most recent beta. just added it, i'll confirm when home!
bry 12 Posted March 25, 2021 Author Posted March 25, 2021 7 hours ago, speechles said: Does this happen with the Emby Beta for Roku? This problem might not be in the most recent beta. beta doesn't even make it that far. @ebr installed version is 4.0 build 18
ebr 16169 Posted March 25, 2021 Posted March 25, 2021 Make sure the Roku device name doesn't contain any non-ascii characters.
bry 12 Posted March 25, 2021 Author Posted March 25, 2021 3 minutes ago, ebr said: Make sure the Roku device name doesn't contain any non-ascii characters. Device: 28' TCL ROKU TV Display Name: Guest Room
ebr 16169 Posted March 25, 2021 Posted March 25, 2021 Is it for every single user? What about if you create a brand new user? Password or no?
bry 12 Posted March 25, 2021 Author Posted March 25, 2021 It is for the (2) users accounts that I have, only on Roku devices though. Android TV works as expected.
ebr 16169 Posted March 25, 2021 Posted March 25, 2021 33 minutes ago, ebr said: What about if you create a brand new user? Password or no?
bry 12 Posted March 25, 2021 Author Posted March 25, 2021 6 minutes ago, ebr said: confirmation that it happens on a brand new user that I have created just now.
ebr 16169 Posted March 26, 2021 Posted March 26, 2021 And you are positive the server you are connecting to is running version 4.5.4?
bry 12 Posted March 26, 2021 Author Posted March 26, 2021 6 hours ago, ebr said: And you are positive the server you are connecting to is running version 4.5.4? positive @ebr
bry 12 Posted March 27, 2021 Author Posted March 27, 2021 11 hours ago, ebr said: What firmware version does your Roku report? 10.0.0 build 4150-48 for both the TV and the roku device
ebr 16169 Posted March 27, 2021 Posted March 27, 2021 Okay, so that is the answer. Now we just need to figure out what Roku has done with this new firmware...
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