Problem with servers

[Rolanddy 4]

Hi, My name is Rolando, I have the server on my Laptop, I've been using Emby Premiere for more than a year now without any problem,  I've been having issues with my server today, I have Emby apps on Nvidia Shield, Galaxy phones, Mi Box, etc, I changed my router today and after that I cannot connect any of the device to the servers, it's really impossible, the error: We're unable to connect to the selected server right now, any help please??

[Guest]

Try walking through all of the router settings.. If you are able to connect with your laptop set to being the DMZ.. then it needs port forwarding..

[Rolanddy 4]

Thank you, but sorry, I think you need to be more specific, I am not really understanding, what are those steps again?

[Guest]

In your router settings ( and this is a test - you will set it back the way it was when you were done ) you have a DMZ setting which allows you to set the ip address of the default DMZ system.. you will set that to the ip address of your computer ( with the server ) 

After this is set.. IF you can connect with one of the other devices then you simply need port forwarding done on the router to enable it ( possibly a few other settings )

IF you are not able to connect still then it may be the security software which is set up for the connection that used to be made to your old router, on the system running the server.

Many forms of security software, like ESET Smart Security has specific settings per connection.. ( behaviors, allowed protocols, rules for firewall )..Some more restrictive than others.. with a router change the connection and device is new and needs new rules and configuration possibly. 

That is what I am trying to troubleshoot.. You can skip all of this and just do the things I mention but if you don't need to mess with it why do so.. if you get my drift.. SO this way I am trying to target the exact cause.. You might assume it is the router but it may not be and it may have adequate security settings as a default..

Edited March 24, 2021 by Guest

[Rolanddy 4]

Ok, thank you so much, I will try that later, thanks 

[Neminem 1519]

Quote

I changed my router today and after that I cannot connect any of the device to the servers

I would see if router change, changed you emby server ip address.

[rbjtech 5284]

If your devices are local - port forwarding is not necessary.

The router usually also provide local DHCP addressing.  So you will likely have to reboot everything attached to the new router - and make a note of all the new Ip addresses it allocated.

Emby should pickup the new IP after a restart - and then use this new emby address to reconnect the previous local devices.

 

[Rolanddy 4]

Yes my devices are local, I change WIFi company, so my router is different, but only Emby is the one with these issues

@cayars

[Carlo 4561]

Hello @Rolanddy It would seem like a network issue.  Likely some IPs have changed. This might work itself out without you doing anything in a couple of days but if you like I could do a remote session with you and take a look at things and help you get things working now.

If you would like another set of eyes to look at your setup and maybe help you change a couple of things as well as verify your current setup send me a PM and we can set up an Emby Remote Support session.

Carlo

[rbjtech 5284]

2 hours ago, Rolanddy said:

Yes my devices are local, I change WIFi company, so my router is different, but only Emby is the one with these issues

@cayars

Have you rebooted all your devices ?

Does the IP address on the emby dashboard match the actual IP address of the machine ?

 

[Rolanddy 4]

Yes I already rebooted all the devices, the Emby  Ip address is supposed to be the same as the laptop?

[rbjtech 5284]

As emby runs from your laptop (first post?) then yes, it should be the same.

On the laptop itself, can you open a browser and load emby - ie  http:\\ipaddress:8096 ?

 

[Rolanddy 4]

Yes it's the same IP address. I uninstalled Emby server I re-installed it, but It's stock in the same issue

 

[Luke 42080]

Hi, I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[Rolanddy 4]

Ok, I just found out that my Antivirus is blocking Emby server in any way, I just tried turning off the antvirus firewall and it did work, so now I have to figure out how to fix this, I am using McAfee, any ideas? Thank you in advance

[Luke 42080]

1 minute ago, Rolanddy said:

Ok, I just found out that my Antivirus is blocking Emby server in any way, I just tried turning off the antvirus firewall and it did work, so now I have to figure out how to fix this, I am using McAfee, any ideas? Thank you in advance

Is Macfee up to date? what version of emby server?

[Happy2Play 9782]

6 minutes ago, Rolanddy said:

I am using McAfee, any ideas?

McAfee KB - How to stop McAfee on Windows from blocking apps and devices (TS100813)

But I would not have thought this would have been a issue if only a router was changed as the existing firewall rules should have been fine.

[Rolanddy 4]

Emby last version 4540 and McAfee last version too

[Rolanddy 4]

Thank you so much guys, I already fixed this, thanks to Happy2Play for the help with McAfee... I appreciate that

Edited March 26, 2021 by Rolanddy