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Video recorded by iphone play with bad rotation on Samsung App


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FrostByte
Posted
1 hour ago, bmflagg said:

1.4.8? 

I'm running 1.1.06 !!!

 

Where can I get at least that update?

Check the pinned posts for usb instructions and link to the latest beta. 

Posted

Got it! thanks!
Applied.
Videos from cell phones still turn sideways.. (rats)...

Posted
45 minutes ago, bmflagg said:

Got it! thanks!
Applied.
Videos from cell phones still turn sideways.. (rats)...

Hi, yes for some devices there's still a bit more work to do.

  • 2 weeks later...
michaeltruncale
Posted

Is it fixed for Roku TV or Roku App?

Posted
On 12/13/2022 at 12:24 PM, michaeltruncale said:

Is it fixed for Roku TV or Roku App?

It's in a similar boat. On some newer models the rotation can be applied directly in the app, and in those cases it is resolved. On older models this is not possible and we're going to have to do it server-side with transcoding.

  • 1 year later...
tsvetelin
Posted (edited)

Hello, 

I am chiming in on this topic again a year and a half later because I have the same problem with phone videos shot in portrait orientation.

  • The server is 4.8.7.0 on Windows 11, 
  • The player app is "Emby for Samsung 1.7.0".

I am coming from a paid Plex subscription because the Plex player had the same issue (and I learned Emby is .NET-based and I ❤️ .NET), and unfortunately, the Emby app has the same problem. 😞
Do you have a solution, a workaround, or any advice before my whole family gets permanent neck damage?

Edited by tsvetelin
Posted
43 minutes ago, tsvetelin said:

Hello, 

I am chiming in on this topic again a year and a half later because I have the same problem with phone videos shot in portrait orientation.

  • The server is 4.8.7.0 on Windows 11, 
  • The player app is "Emby for Samsung 1.7.0".

I am coming from a paid Plex subscription because the Plex player had the same issue (and I learned Emby is .NET-based and I ❤️ .NET), and unfortunately, the Emby app has the same problem. 😞
Do you have a solution, a workaround, or any advice before my whole family gets permanent neck damage?

Hi, many cases have been resolved but there are still some open ones. We are looking into it. Thanks.

  • Like 1
tsvetelin
Posted (edited)

Update: 

I installed the beta version of the TV app, which is now "Emby for Samsung 1.8.1."

The problem is still there (see attached thumbnail-correctly-rendered.jpg and before-metadata-refresh.jpg - photos #3 and #2).

I did a "metadata refresh" on the clip. Oddly enough, the video's aspect ratio changed to the correct one, but the video didn't rotate and got squished (see after-metadata-refresh.jpg - photo #1).

Another thing that I noticed is that some vertically shot videos are rendered correctly. I took a picture of the metadata of such video (metadata-correctly-rendered-video.jpg - photo #4), and, interestingly, there is no "rotation," but the resolution and the aspect ratio are displayed as vertical.

I took photos of the metadata of an incorrectly rendered video before (metadata-incorrectly-rendered-before-refresh.jpg- photo #5) and after (metadata-incorrectly-rendered-after-refresh.jpg - photo #4) metadata refresh, and it is visible that the only difference is that rotation metadata appears. Still, the resolution and aspect ratio remains the same. The video is rendered in a portrait rectangle, but the picture is still in landscape orientation, only squished into a portrait rectangle.

Also, converting videos for TV doesn't help 😕

 

after-metadata-refresh.jpg

before-metadata-refresh.jpg

thumbnail-correctly-rendered.jpg

metadata-correctly-rendered-video.jpg

metadata-incorrectly-rendered-after-refresh.jpg

metadata-incorrectly-rendered-before-refresh.jpg

Edited by tsvetelin
Posted

Hi, we are looking into it. Thanks.

bmflagg
Posted

Hi Luke...
Still happening all this time also...
Running 4.8.1 on Synology (just noticed 4.8.7 is out)
and I forgot what, but I just did my Samsung TV's emby updates a week ago...

Enjoy the long weekend!

Brett

  • Thanks 1
SamES
Posted

If you can make some random samples for me of different orientations that don’t work then I can work through and check/resolve these. Just send a PM with a download link

What model TV?

tsvetelin
Posted
10 hours ago, SamES said:

If you can make some random samples for me of different orientations that don’t work then I can work through and check/resolve these. Just send a PM with a download link

What model TV?

Mine is 55" 8K Neo QLED TV QN700C, from 2023 (QE55QN700CTXXH).

KarlHungus67
Posted

Hello,

I'm glad my topic is still alive...

It seems a very complex subject, nevertheless, will wait for a fix one day 👍

If needed, I can perform additional tests, in case, I've got last emby version on my Samsung TV,.

SamES
Posted
3 hours ago, KarlHungus67 said:

Hello,

I'm glad my topic is still alive...

It seems a very complex subject, nevertheless, will wait for a fix one day 👍

If needed, I can perform additional tests, in case, I've got last emby version on my Samsung TV,.

Thanks, the best option is if you can send me some sample files via PM that I can test to make sure this gets resolved as there may be multiple different issues.

bmflagg
Posted

Sure thing.. it'll take a bit as I have to wait to get to the TV that's doing it..
(Q900a..  QN65QN900AFXZA)

and thank you....

  • Thanks 2
  • 3 months later...
Posted

Hello,
I'm joining this topic because I have the same problem. The videos were recorded upright, the thumbnails created by emby have been rotated correctly, but during playback the video is not rotated as described by others here.
I have read here that the new Samsung TVs should not have this problem. But I use the emby app (v1.8.8) on a model from 2023 (GQ55Q74CATXZG) with the latest firmware update, and unfortunately the problem also exists here. The emby server runs on a Synology NAS in version 4.8.8.0.
Is there any news about this?

 

Posted (edited)

Sam, did i ever upload the video?
work hours have been brutal......
 

Edited by bmflagg
Posted
1 hour ago, bmflagg said:

Sam, did i ever upload the video?
work hours have been brutal......
 

I don't think so

Posted

LOL.. smh.
Doing a server rebuild.. will get to it today!..

 

Posted

Hey Sam tried to send but got this...
image.png.b9c0e537f16bece6633cfc3ebaaa327b.png

No files in the message, just a link to my one drive with 3 files in it.


 

Posted
9 hours ago, bmflagg said:

Hey Sam tried to send but got this...
image.png.b9c0e537f16bece6633cfc3ebaaa327b.png

No files in the message, just a link to my one drive with 3 files in it.


 

Ha, Inbox full.  Try now.  

Posted

Hi Sam..

Here the link...

Emby

Video itself,  from my phone on what you see on the TV...
 

Thanks
Brett @SamES

  • Agree 1
Posted
20 hours ago, bmflagg said:

Hi Sam..

Here the link...

Emby

Video itself,  from my phone on what you see on the TV...
 

Thanks
Brett @SamES

is this a video that shows what it looks like, or is this a video that will actually play with bad rotation if I play it?

Posted

Morning Sam
1 video is actual video, the other is from my phone which shows what happens on the TV when you play it.

If I play  the actual video outside of Emby on Samsung, it plays just fine.

Bret

  • Like 1
  • Agree 1

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