Emby stops playing after a few seconds

[DanielFrank 11]

Hello!

I've been enjoying Emby for quite a while now - maybe a few years. I switched from Plex due to it's lowsy transcoding, and I've never experienced any major issues with Emby so far.

But today, after a break from Emby and home streaming, I fired up Emby Server yet again, updated to the latest version (portable, I should mention), and I encountered a very weired problem. After starting a movie, it pauses after a few seconds. This seems to be happening only in the browser, not in Emby Theater. The console log says the following when the problem occurs:

Quote

hls.min.js?v=4.5.4.0:1 GET http://localhost:8096/emby/videos/69/hls1/main/4.ts?HIDDENFORSECURITYREASONS&VideoCodec=h264&AudioCodec=mp3,aac&VideoBitrate=139616000&AudioBitrate=384000&AudioStreamIndex=1&SubtitleStreamIndex=2&SubtitleMethod=Hls&TranscodingMaxAudioChannels=2&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=52&TranscodeReasons=AudioCodecNotSupported 500 (Internal Server Error)

Can anyone help me figuring out a solution?

embyserver.txt

Edited March 20, 2021 by DanielFrank

[Abobader 3464]

Hello DanielFrank,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42078]

Hi there, can you please attach the ffmpeg log from this example as well? Thanks.

[Carlo 4561]

@DanielFrank

[DanielFrank 11]

Here's a fresh log, where the problem has just occured.

ffmpeg-remux-de87c2aa-2ef1-4afb-b4fa-42a91c6f073f_1.txt

[Carlo 4561]

Could you try something for me to see if it makes a difference?

Turn off (disable) "Allow subtitle extraction on the fly" from the Transcoding menu.

Try that same file again after making this change.

[DanielFrank 11]

27 minutes ago, cayars said:

Could you try something for me to see if it makes a difference?

Turn off (disable) "Allow subtitle extraction on the fly" from the Transcoding menu.

Try that same file again after making this change.

Didn't seem to have any influence, but here's the logs.

ffmpeg-remux-de87c2aa-2ef1-4afb-b4fa-42a91c6f073f_1.txt embyserver.txt

[Carlo 4561]

Hmm, the subs are still being written just like in the first file.  Can you restart Emby Server and try this again?

[DanielFrank 11]

57 minutes ago, cayars said:

Hmm, the subs are still being written just like in the first file.  Can you restart Emby Server and try this again?

Sure. Still the same.

embyserver.txt ffmpeg-remux-fb567c75-5702-4e33-a7c1-15b9d2baf0ec_1.txt

[Carlo 4561]

Are you playing back with subtitles turned on?

Can you take a screen shot of the bottom of the movie detail screen showing the file specs?

Do you get an error with only this movie or does it happen with multiple movies?
I ask because it could be a corrupted file.

[DanielFrank 11]

10 minutes ago, cayars said:

Are you playing back with subtitles turned on?

Can you take a screen shot of the bottom of the movie detail screen showing the file specs?

Do you get an error with only this movie or does it happen with multiple movies?
I ask because it could be a corrupted file.

Here you go. The file has played properly before.

Subs are now off, and it's still the same.

[Carlo 4561]

Thanks, now the other question.

Do you get an error with only this movie or does it happen with multiple movies?

[DanielFrank 11]

2 hours ago, cayars said:

Thanks, now the other question.

Do you get an error with only this movie or does it happen with multiple movies?

It happens to other movies and series as well. But not every media, it seems.

[Carlo 4561]

See if you notice a pattern between the files.  Are they all remuxing for example?  Any particular codec the same, etc...

Are these files you have converted or did someone else do the conversions?

If you want to upload one of these files somewhere that I can pull down I can take a look at it and also use it to test with on my system to see if I can reproduce your problem.

[DanielFrank 11]

15 hours ago, cayars said:

See if you notice a pattern between the files.  Are they all remuxing for example?  Any particular codec the same, etc...

Are these files you have converted or did someone else do the conversions?

If you want to upload one of these files somewhere that I can pull down I can take a look at it and also use it to test with on my system to see if I can reproduce your problem.

Wouldn't it be easier if I gave you access to my Emby, so you could take a direct look?

I'm going to DM you some credentials in advance.

[Carlo 4561]

If you like to do that I can try and test that way.

Just give me few titles to playback.
PS give me download access and I can pull down any media to test with locally as well.

[Luke 42078]

Did you find anything? Are you still having an issue with this?

[DanielFrank 11]

On 01/04/2021 at 08:10, Luke said:

Did you find anything? Are you still having an issue with this?

Haven't yet heard back from cayars. Issue remains.

[Carlo 4561]

I need to know some specific media to test.  Can you give me a title or two?

[DanielFrank 11]

1 hour ago, cayars said:

I need to know some specific media to test.  Can you give me a title or two?

Yes, I've sent you a DM with all the details.

[Carlo 4561]

OK thank you.  Will take a look in a few minutes.

[Luke 42078]

Hi there, are you still having an issue with this?

[DanielFrank 11]

35 minutes ago, Luke said:

Hi there, are you still having an issue with this?

Yes, but I think cayars is about to check out my Emby Server soon.

[Carlo 4561]

So first test was a direct play that played back perfectly for 25 minutes.
Now starting a test with a DTS only movie that will force transcoding to Chrome.

[DanielFrank 11]

Just a quick public note: It seems that it it not the media, that is causing the problem, since both me and cayars can watch movies now when logged in to the server via my public IP. The issue only occurs when logging in to Emby via localhost, or the local IP, from the browser. Which is odd, because I've never had that problem before. Whenever I'm logging in via localhost og local IP, some medias won't start.