Issue new version of server?

[GaryG464 2]

Im on 4.5.4, it seems now when I go to the full list of movies I have , TV in bedroom over WIFI,  the list stops a D. I cant scroll any further and if I do a search or alphabetical choice, i just spins.
If I restart server then I get the full list. Has anyone else experienced this. This just strated happeneing 4.5.4. I looked at the server logs, do not see anyhting unusual. Thanks

 

Edited March 19, 2021 by GaryG464

[Abobader 3464]

Hello GaryG464,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42078]

Hi there, what Emby app are you using on the TV?

[GaryG464 2]

Do you mean the version? Version 7 dated Feb 2021. I looked at your version notes here, I dont see it listed.

This issue seems to be happening regularly, last night did a restart of server, and a scan of directores this time it didnt help. As I scroll through movies,  it goes as far a "D" then stops there, If I search, sort, it just spins.

Its an Insigina Smart TV...ROKU, never had this issue before. It has to be a version problem I think.

Thanks in advance.
 

Edited March 20, 2021 by GaryG464

[Happy2Play 9780]

10 minutes ago, GaryG464 said:

Version 7 dated Feb 2021

10 minutes ago, GaryG464 said:

Its an Insigina Smart TV...ROKU

So you are saying you are having a issue with the Roku client when scrolling the Movie list?  What app version number as version 7 doesn't mean anything that I know of?

 

[GaryG464 2]

I have Emby Installed on the TV, I checked the version it says 7?
I also have Roku Installed. My apologies im not that knowledgeable about this. Maybe I should try a factory reset on the TV? I dont really use Roku. I use emby interface.

 

Edited March 20, 2021 by GaryG464

[Happy2Play 9780]

3 minutes ago, GaryG464 said:

I have Emby Installed on the TV, I checked the version it says 7?
I also have Roku Installed. My apologies im not that knowledgeable about this. Maybe I should try a factory reset on the TV?
 

No I wouldn't do a reset, just trying to figure out what client is being used.

@ebr

Edited March 20, 2021 by Happy2Play

[GaryG464 2]

Hi I just did the factory reset anyway no big deal...but no change. Very strange.
Stops in the same spot "D"

This is an Insignia ROKU TV, actually pretty decent TV never had problems with it...this is a mystery indeed
 

[Happy2Play 9780]

Just not sure as you mentioned version 7 but the Roku client should be v4.0.18 or beta v4.0.19.

Can you post a server log.

[GaryG464 2]

Thanks Log Attached
ROKU version on tuild 9.4.0 Build 4200-20

embyserver.txt

[Happy2Play 9780]

16 minutes ago, GaryG464 said:

Thanks Log Attached
ROKU version on tuild 9.4.0 Build 4200-20

embyserver.txt 284.86 kB · 0 downloads

That is the Roku Firmware version, but I am not seeing the Emby Roku channel version number in the log.  Will have to wait for one of the devs to comment more.

@speechles

[GaryG464 2]

Thanks man for taking the time to help....

[speechles 2055]

How powerful is your Emby server? How large is your Emby database? How long do replies take to arrive from Emby server to your Roku?

When you choose a letter you aren't actually "JUMP" to that letter. You are in effect scrolling up to that letter. We simulate that scrolling in the Roku but certain mechanics fail under certain conditions for many different reasons.

When you use the alpha picker it (the app logic) looks at the last object fetched. Gets the first letter of the sort title and if no sort title uses first letter of name. Compares that with what it wants to find. It knows when it has gone past the item and will stop. It then goes through the last items fetched once it has gone past to find the exact starting point for that letter and lands you there.

The Roku uses very precise timing to coordinate these fetches and if anything falls out of sync it might get stuck doing these "JUMPS".

We are investigate new methods to keep this moving and possibly to allow you to escape out of a "JUMP" in progress using the back key on your Roku remote. We are very aware this is an issue and are working to make this a non-issue ever again. There will be a cure and it will solve this problem once and for all. Stay tuned.

Edited March 20, 2021 by speechles

[ebr 16184]

18 hours ago, GaryG464 said:

Thanks Log Attached
ROKU version on tuild 9.4.0 Build 4200-20

embyserver.txt 284.86 kB · 3 downloads

Did the problem occur in this log session?  If so, when?

If you use the web app, can you get beyond where you can in the Roku app?

Can you show us some screen shots?

[ebr 16184]

On 3/19/2021 at 8:15 AM, GaryG464 said:

If I restart server then I get the full list

That sounds like 

 

[GaryG464 2]

I dont know how to grab the screenshot from the TV, I could take a photo with my phone, but simply, reponsivness "remote commands" is very slow and under the "Movies" menu (TOP LEFT)  it stops at letter D. If I go to the "Folders" menu top right, I can maneuver beyond D, but res[posiveness is still very slow. Other APPs on the TV appear to be fine.  Ive been looking at this actively, with this TV there is no way to turn off updates. If I do a factory reset, there is no way I can avoid all the ROKU updates, which is ridiculous. I suspect this problem is somehow rooted in the last TV (ROKU) update done.

Im attaching the latest logs just did a restart a short while ago, problem still exists. It looks like now that Emby restart isnt correcting the problem... :(

Thanks again for your time regarding this.
GG

embyserver.txt hardware_detection-63751921107.txt

[GaryG464 2]

"If you use the web app, can you get beyond where you can in the Roku app?"

On the ROKU TV, Im selecting the web if that is what you mean. Im going to Emby "Pin" and entering it.
I have my server and a friends server as well, both of which stop at a certain point of the movie list, it wont scroll anymore, and remote reposnse very slow on both as well.
Roku SG 4.0.18

Also: I uninstalled all plugins on server...no change

 

Edited March 21, 2021 by GaryG464

[Carlo 4561]

On a web browser on your computer or cell phone, tablet can you get past the D?

Do you have any other Emby clients besides the Roku/LG TV?

We just want to see if this is server or client related.

[speechles 2055]

1 hour ago, GaryG464 said:

I dont know how to grab the screenshot from the TV, I could take a photo with my phone, but simply, reponsivness "remote commands" is very slow and under the "Movies" menu (TOP LEFT)  it stops at letter D. If I go to the "Folders" menu top right, I can maneuver beyond D, but res[posiveness is still very slow.

What if you do not use that jump list? What if on your Roku you just press the fast-forward and hold it down. Then once you get to the bottom this press the down key once and it should start to load more. If you do it this way over and over manually is it still sluggish? That is all the automatic way is doing is simulate a user scrolling to the bottom until it gets to the letter you are looking for. Once it finds that letter it looks for the items with the exact start of that letter and sets you there.

It is only when after using the alpha picker/jump on Roku that there is an issue with sluggishness? This isn't a feeling all the time? It is fast other than the grid? Very curious...

Edited March 21, 2021 by speechles

[GaryG464 2]

"On a web browser on your computer or cell phone, tablet can you get past the D?"
I have Emby App Galaxy Cell Phone: OK
I have Emby App on another TV in the house, Sony Smart TV Android: OK

"What if you do not use that jump list? What if on your Roku you just press the fast-forward and hold it down.
" Same result stops at "D"

I tested my Server and a freinds server interestingly, both seem to stop at 150th Movie.

 

 

 

[ebr 16184]

Hi.  Can you try installing the beta of the app and see if it performs better?

[Carlo 4561]

1 hour ago, GaryG464 said:

"On a web browser on your computer or cell phone, tablet can you get past the D?"
I have Emby App Galaxy Cell Phone: OK
I have Emby App on another TV in the house, Sony Smart TV Android: OK

"What if you do not use that jump list? What if on your Roku you just press the fast-forward and hold it down.
" Same result stops at "D"

I tested my Server and a freinds server interestingly, both seem to stop at 150th Movie.

 

 

 

This is with a web browser on a PC or tablet?

[GaryG464 2]

On 3/21/2021 at 2:12 PM, ebr said:

Hi.  Can you try installing the beta of the app and see if it performs better?

TV Doesnt give me a choice I can try the install from a memory Stick I think.

[GaryG464 2]

On 3/21/2021 at 3:03 PM, cayars said:

This is with a web browser on a PC or tablet?

Its a Roku TV, Insigina.

[GaryG464 2]

EMBY Beta is working!!