Playback stops when streaming to ChromeCast

[KemikalElite 3]

When streaming to the Sony Android TV using the Emby Android Phone app as a remote for chromecast, movies will play for about 10-20 minutes and then it just stops with no error message on the client side.

Its been working fine with this TV for about a year now, so I'm not sure why the issue is happening all of a sudden. I believe the TV loaded an update to Android 9 at some point.

Server log is attached, I noticed a few lines say it exceeds the maximum bitrate for direct play.

TV friendly name is Living Room TV (Sony 2017)

I don't currently have the Emby app on the TV since it isn't signed into the Google Store. I have been streaming everything through either the built in Chromecast or DLNA.

embyserver.txt

[moviepalace4K 29]

You have to adjust the maximum allowed bitrate in the android app.  

Settings> playback> max bitrate video local / external: feel free to set these values to 4k 160Mbit / s.  

This is to maximize the throughput bandwidth.

[Luke 42087]

Hi @KemikalElite has this helped you?

[KemikalElite 3]

I did try setting all of the bandwidth settings in the app to the maximum.

The same issue still happens, however during the last playback it did manage to work longer than 15 minutes.

Playback stopped towards the end of the movie rather the beginning this time.

New Log is attached.

embyserver-63753696004.txt

[Luke 42087]

Hi @KemikalElite are you still having an issue with this?

[KemikalElite 3]

Not currently.

I've discovered that the issue is most likely not caused by Emby.

I noticed that the ethernet connection on the host reaches speeds as low as 1 mbit/s randomly.

After still seeing the issue after reinstalling windows, updating bios and network drivers I contacted HP support thinking this was a hardware issue. The technician remotely ran some diagnostic tool then a speed test and I haven't seen the issue since.

I've been running speed tests every day to make sure the issue isn't happening.

Its been about 2 weeks without a problem however I now believe this was an HP issue and not a problem with Emby.

[Carlo 4561]

Thanks for the update on this.  Too bad they didn't tell you what was changed.
It would be interesting to know if it was ipv6, large packets, vlan tagging, etc that they adjusted.

[KemikalElite 3]

4 hours ago, cayars said:

Thanks for the update on this.  Too bad they didn't tell you what was changed.
It would be interesting to know if it was ipv6, large packets, vlan tagging, etc that they adjusted.

The technician downloaded and installed these packages:

sp113346 - HP PC Hardware Diagnostics UEFI
sp112519 - HP PC Hardware Diagnostics Windows
sp101615 - Realtek Local Area Network (LAN) Driver (Windows 10 v1909) 10.36.701.2019

All of these are listed on the hp website under drivers for the computer.

I believe the Realtek driver failed to install since that version was already in place from installing Windows. Event viewer doesn't show a driver install on that date.

Its possible the Auto Diagnostics tool changes settings as I noticed it re enabled Automatic Windows Updates which I had disabled before.

[Carlo 4561]

Thanks for that.  Not sure what would have changed just based on that but glad it seems to have fixed your problem.