Premiere subscription billing issues

[mgworek 134]

Hey. I had to update my credit card that I use for the monthly billing. I thought everything worked ok, it charged my new credit card on 3/4 and it gave me the same Premier Key but I keep getting emails with unsuccessful charges to my old credit card.

Not sure what else you need from me to help you out.

Thanks.

[Luke 42077]

Hi there, please email billingsupport@emby.media

Thanks !

[Happy2Play 9780]

How do I update my credit card : Emby

[ebr 16169]

Hi.  Just FYI for the reader.  If you forget to cancel before starting the new one, it won't be a problem.  The payment system will try your old card about 4 times across about a week.  After that it will give up.

 

[mgworek 134]

On 3/9/2021 at 8:40 AM, ebr said:

Hi.  Just FYI for the reader.  If you forget to cancel before starting the new one, it won't be a problem.  The payment system will try your old card about 4 times across about a week.  After that it will give up.

 

Yea it seems to of stopped trying the old one. 

Thanks.

[ArnoldSteven 0]

Hey, how you did solve this problem? I have it too. I think that the problem was in your credit card that is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address. Moreover, Premier key needs to have recurring payment software if you want to be more effective and don't have these issues in the future. An automatically print recurring bills for accounts that have billing due, you can select “Monthly” from the menu. It can help them a lot.

Edited April 2, 2021 by ArnoldSteven

[ebr 16169]

15 minutes ago, ArnoldSteven said:

Hey, how you did solve this problem?

Hi.  The solution is here:

But, also:

On 3/9/2021 at 8:40 AM, ebr said:

Hi.  Just FYI for the reader.  If you forget to cancel before starting the new one, it won't be a problem.  The payment system will try your old card about 4 times across about a week.  After that it will give up.