no external remote access

[danpol 12]

I still cannot connect  to my server externally I have port forwarded 8096-8920 

canyouseeme.org can see my service on port 8096

I get a select server screen on my phone and my server is there but I cannot connect 

on my dashboard it says my phone is connected

I decided to try my plex server which I have not used in years and I and my user can connect no problem

[rbjtech 5284]

Sounds like you are almost there.  When you select the server on your phone app (via 3/4G - with wifi off) what does it say ?

Also "I still cannot connect  to my server externally I have port forwarded 8096-8920 " - You have port forwarded 8096 AND 8920 yes, not 8096 to 8920 ?

Unless you are setting up SSL, there is no reason to port forward 8920.

[danpol 12]

this is excerpt from connectivity guide on Emby 

To do this, you'll need to open the web interface for your router, and forward TCP Port 8096 on your router to port 8096 on the Emby Server machine. Do the same for port 8920 as well.

 

[danpol 12]

as for phone it says

Connection Failure

We're unable to connect to the selected server right now.

Please insure it is running and try again

[rbjtech 5284]

Can you post the latest embyserver.txt log file after an emby restart ? 

This will give us the information we need to investigate further as it sounds like you have connected, but for some reason.

ps - please ensure you did a port forward, not a port trigger.

 

 

[danpol 12]

Here is my latest log

thanks

embyserver.txt

[rbjtech 5284]

From your log, I don't see any remote connections - they are all on the same LAN. (192.168.0.x)

I do see some DLNA issues, which are not on the same LAN (192.168.1.x) - causing issue - but lets ignore those for the moment.

Do you see your remote WAN address on the Dashboard ? 

Are you connecting to this directly on your phone app/browser ?

ie

http:\\10.20.30.40:8096

where '10.20.30.40' is your WAN address ?

 

[danpol 12]

put the remote wan address **.**.***.**:8096 into web browser I get

Hmmmm...cant reach this page 

the connection was reset.

[rbjtech 5284]

'Something' is terminating your connection.

You may need to wait for @cayars to offer a remote session to figure this one out.

[danpol 12]

can't understand how plex is working and Emby is not

[Carlo 4561]

From your Emby Server try a tracert route (tracert on windows) to 8.8.8.8

For hops 2 or 3 do you see any IPs starting with 172 or 10?

[danpol 12]

no ips starting with 172 or 10 on hops 2 or 3

 

[Carlo 4561]

If you like I can remote in and give you hand looking at this and hopefully getting you fixed up.

If you'd like help just download and install TeamViewer from www.teamviewer.com.
Send me a PM with the ID and one-time password you get on launch.

Carlo

[danpol 12]

so any ideas

[Carlo 4561]

Let's continue here what we were doing in chat while I was remoted.

So you have an ISP provided modem.  Then you have a netgear and you also have a TP-LINK which is how your Emby Server is attached to the network correct?

The TP-Link is attached to the ISP modem but the TP-Link doesn't support port forwarding so there is NO WAY to pass INBOUND packets.

Is there any way to either move the ISP router to the location of your Emby Server or move the Emby Server to the location where any Ethernet based router is located?
Ideally we want the Emby Server connected directly via Ethernet for a good network connection.  You could then maybe use the TP-Link for another part of the network.

Is something like this doable?

[danpol 12]

I only had ISP router moved near the tv so i could have wired connection on my devices tv/firestick.

I want to play 4K content without buffering and to that extent it works well

[danpol 12]

I just can't connect from outside my home network yet i can connect on plex from outside home network

[Carlo 4561]

TV connection is the least of the issue.  Can you put it back the way it was so the Emby Server is plugged into the router?

[danpol 12]

Don't think i will be able to do that

[Luke 42078]

@danpol are you still having an issue with this?

[danpol 12]

yes still cannot connect from outside my home network 

[Carlo 4561]

Unfortunately until Emby is moved from behind the TP-Link there isn't much we can do as we can't port forward through that device.

[danpol 12]

Hi I know its been awhile since ive been here

I am having the same problem again after connecting directly to router 

I am no longer behind the TP-Link

I have port forwarded the netgear router and the virgin hub 3 modem to 8096

still no joy

[danpol 12]

here is latest log

embyserver.txt

[Carlo 4561]

Give us a quick update of what you had before and what you have now.

A. What I'm specifically looking for is what router is connected to the Internet.
B. What router is the device/machine Emby Server is connected to.
C. Is there another router between A & B or is B connected directly to A?