Issue with a 2016 Samsung TV and 7.1 Surround Sound

[mtk143089 2]

I have an odd issue that I am looking for help with.  I currently use Emby on several different devices with absolutely no issues.  I current host Emby server (latest version) on my Western Digital PR2100, which I recently upgraded to OS5 from OS3 (prior to the upgrade, I had no problems).  Since the upgrade, movies I have encoded with 7.1 surround will play with completely choppy sound on my 2016 Samsung Model UN70KU630D.  Anything else encoded with 5.1 or stereo will play without issue.  The only problems are with this one particular television.  I have a newer Samsung in the different room that plays everything flawlessly.  The television in question is also hooked up to a Onkyo receiver for audio output.  I thought that could be a related issue, but the choppy sound still persists when I set the television audio output to the internal speakers.  I have a log attached if that helps.

embyserver.txt

Edited February 17, 2021 by mtk143089

[SamES 1057]

Can you please post the media info for a sample file and any ffmpeg log files

[mtk143089 2]

Sorry it took a bit for a reply.  It was a long day at work and the kids are nuts.  Here you go!

ffmpeg-transcode-3af7bbf3-7e8e-46b1-85a7-5978ff9c5115_1.txt

[FrostByte 5392]

Is that the correct log?  Looks like an ATV log

[Happy2Play 9780]

That media info does not match this transcode log.

returned playbackinfo
&h264-level=41     &TranscodeReasons=VideoLevelNotSupported

item protocol
"Level":51

 

[mtk143089 2]

Let me see if I can try the log again.  I've never actually had to post this before.....the media info is correct though

[Happy2Play 9780]

If you were playing "Dragon Ball Z/Season 3/S03 E04 - Fighting Power, One Million.mkv", that displayed media info is wrong as the log shows different info.

That log is for a 720 item, so we do need a proper corresponding log.

"Height":384,"Width":720

 

Edited February 18, 2021 by Happy2Play

[mtk143089 2]

Nope, the file info shown should be Zootopia, which is one of the problem files.  Running it again now....choppy as ever.  Give me a few

 

[FrostByte 5392]

5 minutes ago, Happy2Play said:

If you were playing "Dragon Ball Z/Season 3/S03 E04 - Fighting Power, One Million.mkv", that displayed media info is wrong as the log shows different info.

That log is for a 720 item, so we do need a proper corresponding log.

"Height":384,"Width":720

 

See my response above, log is wrong, not the mediainfo

[mtk143089 2]

I'm sorry guys.  For the life of me, I can't figure out how to get a ffmpeg log for this device.  All of the logs that I see are for only one device, an Amazon Fire Stick in my bedroom.

[FrostByte 5392]

If it was Direct Playing there won't be an ffmpeg

[Luke 42077]

6 minutes ago, mtk143089 said:

I'm sorry guys.  For the life of me, I can't figure out how to get a ffmpeg log for this device.  All of the logs that I see are for only one device, an Amazon Fire Stick in my bedroom.

Hi, it's easy. Simply recreate the problem again, then provide all log files that were written to or modified during that timeframe. Just think of it that way and you don't even have to worry about what the log file names are.

[mtk143089 2]

Hopefully this helps.  I restarted my server to make sure nothing else was active.  Then I played the video in question.  The problem is still persisting.  These are the only logs generated in that time frame.  I also turned debugging mode on.

......And I do appreciate the patience

 

 

embyserver-63749195974.txt embyserver.txt hardware_detection-63749193688.txt

Edited February 18, 2021 by mtk143089

[Luke 42077]

Ok so that confirms it is direct playing the original file, which unfortunately means there's not a whole lot we can do about it.

If you put the video file on a USB stick and plug that into the TV, then play the file that way, does it happen?

[mtk143089 2]

Just used the USB stick as you suggested.  The sound was still choppy.  I suppose the problem is with the TV itself.  Although it is curious that this problem started after I upgraded my WD PR2100 to OS 5.  I never had this problem with OS 3.

[Luke 42077]

1 minute ago, mtk143089 said:

Just used the USB stick as you suggested.  The sound was still choppy.  I suppose the problem is with the TV itself.  Although it is curious that this problem started after I upgraded my WD PR2100 to OS 5.  I never had this problem with OS 3.

Right but now you know it has nothing to do with OS 3 or 5. My guess is the TV is just having trouble with this high bitrate audio track. If playing on this TV is important to you then you may want to stick to 5.1 audio or keep mulitple copies of certain videos in different qualities.

[mtk143089 2]

I appreciate you looking into this for me!  Thanks a ton!