does not use NVIDIA card

[jesusvinatrujil 0]

a few days ago I bought the Premiere code

I also have the NVIDIA card drivers updated and configured in Transcoding.
but when I play a movie it uses all the CPU, while the GPU is not used.
can you help please.

 

[Abobader 3470]

Hello jesusvinatrujil,

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Carlo 4561]

Hi, Please play back something that requires the GPU's use for transcoding, then upload the ffmpeg log file generated for that media

[Happy2Play 9784]

Looking at the screenshot above there is a issue possibly Drivers as you do not have a encoder listed above.  That is a legacy card but does have a h264 encoder.

Had to use the WayBackMachine as Nvidia's new matrix no longer lists legacy cards.

Video Encode and Decode GPU Support Matrix | NVIDIA Developer (archive.org)

Dev will probably need to see the hardware_detection log also.

[jesusvinatrujil 0]

hello

hope this help in the investigation 

thanks

ffmpeg-transcode-be96845c-7814-42fa-9b41-577a42b0b575_1.txt

[Happy2Play 9784]

Don't know exactly what it means but hardware failed so it failed over to software/cpu.

17:03:22.360 [AVHWDeviceContext @ 000002a33108b700] Using D3D11 device 10de:0fc6 (NVIDIA GeForce GTX 650).
17:03:22.375 [AVHWDeviceContext @ 000002a33108b700] Failed to create Direct3D11 device (887a0004)
17:03:22.375 Device creation failed: -1313558101.
17:03:22.375 [h264 @ 000002a330accd00] No device available for decoder: device type d3d11va needed for codec h264.
17:03:22.375 Stream mapping:
17:03:22.375   Stream #0:0 (h264) -> subtitles (graph 0)
17:03:22.375   subtitles (graph 0) -> Stream #0:0 (libx264)
17:03:22.375   Stream #0:1 -> #0:1 (dts (dca) -> ac3 (native))
17:03:22.375 Device setup failed for decoder on input stream #0:0 : Unknown error occurred

 

[pwhodges 2014]

Have you checked that you have the latest (last?) video driver for that device?  The Windows-supplied driver is often not the best to rely on.

The nVidia site can provide a checker, though whether it will check legacy boards I have no idea.

Paul

Edited February 14, 2021 by pwhodges

[jesusvinatrujil 0]

hi pwhodges

I check again the driver as you recommend and make a clean installation, that change the driver and I think is working now. check please the file.

thanks 

ffmpeg-transcode-78888cea-7b08-4766-9759-f5666c6c7cbc_1.txt

[Luke 42085]

Thanks for the feedback and thanks to those who helped !

[rbjtech 5284]

>>>>>>  Processing Plan
Info    Name                                        CanDoInHardware      WillDoInHardware     Reason                                  
Info    Automatic software decoder               >> False                False                Software Codec                           
Info    VideoInput                               >> False                False                Not a hardware decoder                   
Info    ColorConversion                          >> True                 True                                                          
Info    VideoOutput                              >> True                 True                 Hardware encoder                         
Info    NVENC GeForce GTX 650 - H.264 (AVC)      >> True                 True                 Hardware Codec                           

>>>>>>  Projected Processing Formats
Info    Previous                HW-Context   Format       SW-Format       Next
Info    hevc                 >> -            yuv420p10    yuv420p10    >> hwupload_cuda
Info    hwupload_cuda        >> CUDA         cuda         yuv420p10    >> scale_cuda
Info    scale_cuda           >> CUDA         cuda         nv12         >> setsar
Info    setsar               >> CUDA         cuda         nv12         >> 

12:39:25.812 Stream mapping:
12:39:25.812   Stream #0:0 (hevc) -> hwupload_cuda
12:39:25.812   setsar -> Stream #0:0 (h264_nvenc)
12:39:25.812   Stream #0:1 -> #0:1 (copy)

Yes it is - you should be able to easily tell by the fps listed on the dashboard as it will be significantly higher than a CPU only transcode.