Emby Theatre not detecting Premiere key

[Steven 158]

Hi,

For some reason I am unable to change themes in theatre as it keeps telling me I need to be premiere. This is the same when I log into http://tv.emby.media/ - but it is fine from  http://app.emby.media/

Also when I try the retrieve key option from the server it says email not recognised. Is this also due to the way my key was originally given, before all this existed?

My email address has not changed and is the same as used on this forum.

 

Any help would be appreciated.

[Luke 42078]

Please email billingsupport@emby.media

Thanks.

[Steven 158]

Looks like you fixed it from the thread posted after mine - Can't change theme to dark in Emby Theater

I can confirm it has fixed the issue.

Thanks

Edited February 11, 2021 by Steven