Playback is choppy across multiple devices after moving my pc.

[thesnappysneezer 2]

I moved my pc last night, from one side of the tv to another. When I hooked everything back up I had several issues. My Apple TV 4K no longer would connect to Emby. I had to manually enter the address and did hook up again. That is loading fine now, but every video I have tried to play on it is choppy freezing a few seconds in, restarting and doing so again. Playing video on my iPhone 11 and my Windows 10 PC which hosts the files is similarly choppy. Audio files seem to be playing okay on my phone once they start. The app seems slower to load on all three devices. I am attaching a log to this post. I will say Apple TV is running MPV, my video files are MKV, I have not been having any significant problem running these video files since the last time I posted here with a problem, which was probably a year or so ago. MY computer is still hooked up and wired the same way as it was before I moved it and is actually a little closer to the TV, it is hooked up wired to my router. 

embyserver.txt

[rbjtech 5284]

If all the Ethernet cables were put back in the same location - then all I can think is when you physically unplugged them, your DHCP server/router has allocated new local IP's or something like that.  It shouldn't normally do this, as it just renews an existing one based on the previous hardware address (MAC).

I would a) turn everything off and back on again b) ensure that emby has picked up the correct local address - shown in the emby Dashboard. c) ensure you have full speed ethernet connection (presumably 1Gb) d) if possible do a file copy from the emby server to another local client - over 1gig, you should be getting ~100Mbytes per sec transfer rate. 

 

[Luke 42081]

Hi there. please let us know if this helps. Thanks.

[thesnappysneezer 2]

9 minutes ago, Luke said:

Hi there. please let us know if this helps. Thanks.

What? The turning everything off and on again? This isn't the IT Crowd... It has the correct address. I do not know what is meant by a file copy to another local client, but I guess it isn't possible. 

[rbjtech 5284]

lol - by resetting your router - you will force all the clients using DHCP to renew their IP - thus ensuring they are all current and correct.  If you would like to login to your router and do this via the CLI, then by all means go for it, but the majority will simply turn it off and back on again - hence my suggestion.

Your symptoms (and log file with huge latency responses) suggest this is a network issue - so I would focus on fixing that first. 

[thesnappysneezer 2]

I wouldn’t be asking for help if I had not tried the obvious things like this. 

[Carlo 4561]

On 1/29/2021 at 1:18 AM, thesnappysneezer said:

I wouldn’t be asking for help if I had not tried the obvious things like this. 

You didn't mention you already did this so we can't assume.
Have you made a progress on this or still having the issue?

[thesnappysneezer 2]

Still an issue. 

[Carlo 4561]

When you moved the server did you use different cables or is everything using the exact same cables?

By any chance have you tried moving it back to the original location?

[thesnappysneezer 2]

It is all the sane stuff, I can not move it back.  As an aside, apple just sent me a notification that my Emby password had been compromised in a link and I need to change it. 

[pwhodges 2012]

9 hours ago, thesnappysneezer said:

As an aside, apple just sent me a notification that my Emby password had been compromised in a link and I need to change it. 

How do they know?  In isolation, this sounds suspicious to me.

Paul

[thesnappysneezer 2]

5 hours ago, pwhodges said:

How do they know?  In isolation, this sounds suspicious to me.

Paul

I haven’t a clue. It was a super long run on word. I live in Washington state and when we all went out of work during the pandemic some hackers tricked our local government and got all of our information and received millions of dollars in unemployment in other countries. I was not affected by that, but the situation was under review by another department in local government and I recently learned their information was hacked and all of our bank data and personal information was compromised again, possibly more severely. I am wondering if that is related to this. When I was claiming unemployment I might have used the same password. I have not been in their system for  a while. 

[Carlo 4561]

A lot of messages like this (especially with links) are trying to get you to retype your credentials on a bogus web page so they can capture your info.

ALWAYS bypass links like this in Email, open a browser, go direct to parent site and change credentials if needed but never follow the link in this type of email.  The only time you want to use links in emails is upon registration or a change where they tell you they are sending you an email for confirmation and it arrives right away.  But any other emails should always fall suspect!!!

[thesnappysneezer 2]

14 minutes ago, cayars said:

A lot of messages like this (especially with links) are trying to get you to retype your credentials on a bogus web page so they can capture your info.

ALWAYS bypass links like this in Email, open a browser, go direct to parent site and change credentials if needed but never follow the link in this type of email.  The only time you want to use links in emails is upon registration or a change where they tell you they are sending you an email for confirmation and it arrives right away.  But any other emails should always fall suspect!!!

I wish I had taken a snapshot. This wasn’t an email or text. This was a straight up notification from Apple, they also presented my password in the notification, they starred out many of the characters in between, but had the first and last letters visible. Given the length of the password, I am certain this was my password, which was sort of unique. There was no link to click on, they just said the password had been known to be compromised. I did change my Emby password, but through Emby on my pc. I think Apple must have found my data in some breach that they were looking into.

 

regardless of anything, this still didn’t fix my stuttering problem with videos in Emby. 

 

[ebr 16185]

20 minutes ago, thesnappysneezer said:

This was a straight up notification from Apple

How do you know it was from Apple?  By "notification" you mean a pop-up/top-drawer message on the phone?  Any app on the device can create one of those...

[Carlo 4561]

 

1 hour ago, thesnappysneezer said:

This wasn’t an email or text. This was a straight up notification from Apple

What kind of notification was it?  Was it from an app?

[thesnappysneezer 2]

It wasn’t from another app, it was from apple. 

[pwhodges 2012]

Everything you say, sadly, makes me more certain your system has been compromised.

If you aren't running an up-to-date and well-respected anti-virus program, you need to change that.  Meanwhile, many of the best can be accessed online for a free diagnosis.  The one from the company whose products I use is here.

Paul

Edited February 7, 2021 by pwhodges