Android app client won't connect to Windows server!!

[shezerphone 0]

This has been driving me up the wall for hours, despite my emby connect all verified and logged in, my server recognised in the app AND the port unblocked I still get the same error message on my phone "Connection Failure - We're unable to connect to the server right now.  Please ensure it is running" even though it's running?? 

Would someone please be able to shed some light on this issue?

[pwhodges 2012]

Can you connect directly, without using Emby Connect?

Paul

[shezerphone 0]

4 hours ago, pwhodges said:

Can you connect directly, without using Emby Connect?

Paul

I've been trying to, to no luck.  These are the screens on both client and server side:

[pwhodges 2012]

You're accessing the https port (443) using an IP address, not a domain name.  Your security certificate should specify a domain name, and you should use that to connect with (if you have no certificate, then post 443 won't work anyway).  If you do not have a DNS entry for it somewhere, you may be able to test by putting an entry in a "hosts" file, but you may find getting a DNS entry easier...

Also, you're using your local network address - that's fine if you are wi-fi at home, but won't work elsewhere.

The requirements are set out here:
https://support.emby.media/support/solutions/articles/44001849007-connectivity

Paul

Edited January 24, 2021 by pwhodges