Emby cannot detect my HD HomeRun tuner

[Rako72 1]

Hello everyone. I have searched the message boards on this particular topic and I have not found anything specific to my particular problem. I have a HD HomeRun connect duo HDHR5 dual tuner that the Emby server simply CAN'T find. When I try to have it detect my device it says "no new devices found. To add a new tuner, close this dialog box and enter the device information manually." When I do that, it says "There was an error saving the TV provider. Please ensure it is accessible and try again." I have done this probably a dozen times now with no results!! It is worth noting that this tuner works PERFECTLY with Plex, so I KNOW that the tuner is connected and functioning PROPERLY.  The only REASON I subscribed to Emby premiere was to get the live TV and DVR functionality! I'm going to have to DUMP Emby if I can't get this problem fixed, so any ideas would be greatly appreciated!! I really like the program otherwise!!

server log.txt

[rbjtech 5284]

On the same machine that runs emby - can you browse to the HD HomeRun via a web browser via it's IP address ?

if your tuner is 192.168.1.10 - then type in http:\\192.168.1.10

(note, NOT https)

It should show something like this ...

 

Edited January 22, 2021 by rbjtech

[rbjtech 5284]

Your log is full of 'access token /  socket / permission issues' - so I suspect something on your network is not working as it should - or the emby configuration is incorrect meaning it thinks it's on a different network subnet.

Can you also get to emby ok from another local machine on the same network ? (but not emby iself ?)

 

Edited January 22, 2021 by rbjtech

[Rako72 1]

I can access I the Emby Server AND the tuner itself perfectly fine on ANY device on my LAN or wifi, even remotely...

[Carlo 4561]

Hi, have you tried selecting HDHomeRun tuner and then manually inputting the IP address?

[rbjtech 5284]

If you you look at the log yourself - you will notice that every outgoing request that emby is trying to do results in the same error "An attempt was made to access a socket in a way forbidden by its access permissions".  I suspect something is blocking outgoing connections - maybe a firewall on the emby server not allowing any outgoing connections ?

[Rako72 1]

I did happen to see that before I posted it. I wonder if that might be the case. So do I check the firewall on the computer that is running the Emby Server?

[Carlo 4561]

Yes that would be the first place to check.

[Luke 42083]

Firewall and/or security software.

[Rako72 1]

Thanks I will give it a look see

[Carlo 4561]

Let us know how you make out.

[Rako72 1]

Well I just looked at the Norton Firewall, and under program control, sure enough, Emby was BLOCKED. So I have now unblocked it and it worked like a charm!! Both tuners showed up when I did the first scan after unblocking Emby. Thanks so much for helping me fix an annoying problem!!

[Carlo 4561]

Great.  Thanks for following up.

Can you close the thread?

[rbjtech 5284]

 

15 hours ago, rbjtech said:

If you you look at the log yourself - you will notice that every outgoing request that emby is trying to do results in the same error "An attempt was made to access a socket in a way forbidden by its access permissions".  I suspect something is blocking outgoing connections - maybe a firewall on the emby server not allowing any outgoing connections ?

Good you worked it out - the logs are a little overwhelming I agree - but errors are clearly shown by literally just searching for the word 'error' and they usually give you a reasonable clue on what to look for.

Enjoy !

Edited January 23, 2021 by rbjtech