Problems with different videos

[mrmcphisto 0]

Hi all,

i've got the following problem when reproducing .avi .mkv or .mp4:

 

10:16:21.486 ffmpeg version 4.3.0-emby_2020_05_23 Copyright (c) 2000-2019 the FFmpeg developers and softworkz for Emby LLC
10:16:21.487   built with gcc 8.3.0 (crosstool-NG 1.24.0)
10:16:21.487 Execution Date: 2021-01-20 10:16:21
10:16:21.506 [mov,mp4,m4a,3gp,3g2,mj2 @ 0x13b45e0] moov atom not found
10:16:21.506 /home/pi/Desktop/Condivisa/Film/Ve ne dovevate andare.mp4: Invalid data found when processing input
10:16:21.507 

 

Attached complete logs for further investigation

embyserver.txt ffmpeg-transcode-6c7b0298-9978-41dc-bd34-d428d01b53d4_1.txt

[Luke 42078]

Hi there, where is your media stored?

[mrmcphisto 0]

Usb on a raspberry pi 4. I tried even on its sd card. Same error

[Luke 42078]

Can you please provide a log example from an mkv? Thanks.

[Happy2Play 9780]

Does this file play outside of Emby?

As the logs show it can't be probed.

System.Exception: System.Exception: ffprobe failed for file:"/home/pi/Desktop/Condivisa/Film/Ve ne dovevate andare.mp4" - streams and format are both null: 
	{
	
	}

{"Protocol":"File","Id":"3f846b0b3f70f64b791efd376fe328c0","Path":"/home/pi/Desktop/Condivisa/Film/Ve ne dovevate andare.mp4","Type":"Default","Container":"mp4","Size":0,"Name":"Ve ne dovevate andare","IsRemote":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}

 

Another library is showing a IO issue also

2021-01-20 10:15:59.940 Error LibraryMonitor: Error watching path: /home/pi/Desktop/Condivisa/FilmPerTutti
	*** Error Report ***
	Version: 4.5.4.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_armhf.deb
	Operating system: Linux version 5.4.83-v7l+ (dom@buildbot) (gcc version 8.4.0 (Ubuntu/Linaro 8.4.0-3ubuntu1)) #1379 SMP Mon Dec 14 13:11:54 GMT 2020
	Framework: .NET Core 3.1.8
	OS/Process: arm/arm
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	System.IO.IOException: System.IO.IOException: Input/output error
	   at System.IO.Enumeration.FileSystemEnumerator`1.FindNextEntry(Byte* entryBufferPtr, Int32 bufferLength)
	   at System.IO.Enumeration.FileSystemEnumerator`1.MoveNext()
	   at System.IO.FileSystemWatcher.RunningInstance.AddDirectoryWatchUnlocked(WatchedDirectory parent, String directoryName)
	   at System.IO.FileSystemWatcher.RunningInstance.AddDirectoryWatchUnlocked(WatchedDirectory parent, String directoryName)
	   at System.IO.FileSystemWatcher.RunningInstance..ctor(FileSystemWatcher watcher, SafeFileHandle inotifyHandle, String directoryPath, Boolean includeSubdirectories, NotifyFilters notifyFilters, CancellationToken cancellationToken)
	   at System.IO.FileSystemWatcher.StartRaisingEvents()
	   at System.IO.FileSystemWatcher.StartRaisingEventsIfNotDisposed()
	   at System.IO.FileSystemWatcher.set_EnableRaisingEvents(Boolean value)
	   at Emby.Server.Implementations.IO.LibraryMonitor.<>c__DisplayClass37_0.<StartWatchingPath>b__0()
	Source: System.IO.FileSystem
	TargetSite: Void FindNextEntry(Byte*, Int32)

 

[mrmcphisto 0]

This is for the mkv as per request:

 

2021-01-23 12:39:35.940
Operating System: Linux version 5.4.83-v7l+ (dom@buildbot) (gcc version 8.4.0 (Ubuntu/Linaro 8.4.0-3ubuntu1)) #1379 SMP Mon Dec 14 13:11:54 GMT 2020
OS/Process: arm/arm
Emby Server version: 4.5.4.0
Operating system: Unix 5.4.83.7
Command Line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_armhf.deb

App: Emby Web 4.5.4.0
Chrome

http://192.168.188.49:8096/emby/videos/1411/live.m3u8?DeviceId=4f67d509-8493-4a26-846e-d5d829d0f3c0&MediaSourceId=2050827552521e002f0a4d4574f08bfd&PlaySessionId=9f3f5473f0474714b7ad83c382c0699a&api_key=6c2ce618e694425bae409d636e53a7e6&VideoCodec=h264&AudioCodec=mp3,aac&VideoBitrate=139808000&AudioBitrate=192000&TranscodingMaxAudioChannels=2&SegmentContainer=ts&MinSegments=2&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=52&TranscodeReasons=VideoCodecNotSupported,DirectPlayError&allowVideoStreamCopy=false&allowAudioStreamCopy=false

{"Protocol":"File","Id":"2050827552521e002f0a4d4574f08bfd","Path":"/home/pi/Desktop/Condivisa/Film/The lodge (2020) ITA-ENG Ac3 5.1 BDRip 1080p H264 [ArMor].mkv","Type":"Default","Container":"mkv","Size":0,"Name":"The lodge (2020) ITA-ENG Ac3 5.1 BDRip 1080p H264 [ArMor]","IsRemote":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}

>>>>>>  User policy for emby
        EnablePlaybackRemuxing: True
        EnableVideoPlaybackTranscoding: True
        EnableAudioPlaybackTranscoding: True

/opt/emby-server/bin/ffmpeg -loglevel +timing -y -print_graphs_file "/var/lib/emby/logs/ffmpeg-transcode-5753ce32-c693-4731-8163-8f5685256d6a_1graph.txt" -copyts -start_at_zero -f matroska,webm -i "/home/pi/Desktop/Condivisa/Film/The lodge (2020) ITA-ENG Ac3 5.1 BDRip 1080p H264 [ArMor].mkv" -map 0:0 -vn -sn -c:a:0 libmp3lame -ab:a:0 192000 -ac:a:0 2 -disposition:a:0 default -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "/var/lib/emby/transcoding-temp/CC805C.m3u8" -segment_list_type m3u8 -segment_time 3 -segment_list_entry_prefix hls/CC805C/ -segment_start_number 0 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "/var/lib/emby/transcoding-temp/CC805C_%d.ts"

12:39:36.000 ffmpeg version 4.3.0-emby_2020_05_23 Copyright (c) 2000-2019 the FFmpeg developers and softworkz for Emby LLC
12:39:36.001   built with gcc 8.3.0 (crosstool-NG 1.24.0)
12:39:36.001 Execution Date: 2021-01-23 12:39:36
12:39:36.019 [matroska,webm @ 0xc3a5e0] Found unknown-length element with ID 0xFF at pos. 0x0 for which no syntax for parsing is available.
12:39:36.019 [matroska,webm @ 0xc3a5e0] EBML header parsing failed
12:39:36.019 /home/pi/Desktop/Condivisa/Film/The lodge (2020) ITA-ENG Ac3 5.1 BDRip 1080p H264 [ArMor].mkv: Invalid data found when processing input
12:39:36.019 

======= ExtraData
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

 

[marciomaiden 3]

I started having the same problem.

 

6:16:24.200 [mov,mp4,m4a,3gp,3g2,mj2 @ 0x236fa00] moov atom not found
16:16:24.200 /EP02.mp4: Invalid data found when processing input

 

I use ubuntu 20.04 with rclone for google disk

[marciomaiden 3]

I have these errors

 

*** Error Report ***
	Version: 4.5.4.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.4.0-64-generic (buildd@lcy01-amd64-021) (gcc version 9.3.0 (Ubuntu 9.3.0-17ubuntu1~20.04)) #72-Ubuntu SMP Fri Jan 15 10:27:54 UTC 2021
	Framework: .NET Core 3.1.8
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 2
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	System.Exception: System.Exception: ffprobe failed for file:"DL.DDP5.1.H.264-NTb.mkv" - streams and format are both null: 
	{
	
	}
	
	
	ffprobe version 4.3.0-emby_2020_05_23 Copyright (c) 2007-2019 the FFmpeg developers and softworkz for Emby LLC
	  built with gcc 8.3.0 (crosstool-NG 1.24.0)
	file:/F.WEB-DL.DDP5.1.H.264-NTb.mkv: Input/output error

[mrmcphisto 0]

No more news?

[Luke 42078]

Hi, how is the folder mounted in the OS?

[Q-Droid 989]

Are you able to play the very same files using something like VLC?

 

[Luke 42078]

@mrmcphisto ?

[mrmcphisto 0]

Sorry Just busy

vlc yes

folder is a usb share mounted on fstab

[Q-Droid 989]

Quote

{"Protocol":"File","Id":"3f846b0b3f70f64b791efd376fe328c0","Path":"/home/pi/Desktop/Condivisa/Film/Ve ne dovevate andare.mp4","Type":"Default","Container":"mp4","Size":0,"Name":"Ve ne dovevate andare","IsRemote":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}
 

The "Size":0 is not a good sign. It also supports the invalid data/format and null content errors. For some reason it can't read the file contents, if there are any. Usually it's permissions but I think those errors would be different, access related.

Make sure those files do have data, are the right size and can be accessed by emby on the Pi. Plugging the USB in another machine could show if they are indeed playable media files but emby must be able to read them on the Pi.

 

 

[Luke 42078]

@mrmcphisto are you still having an issue with this?