volleyerror:timeouterror

[547555909 0]

My TV box is Dangbei B3 Pro.When i login my account,it show a message:"Volleyerror com.Android.Volley.Volleyerror:timeout error"

I have rename my TV box as "DB",but it dosen't work. 

[Luke 42077]

Hi there, can you please attach the emby server log from when this happens?

Thanks !

[547555909 0]

13 minutes ago, Luke said:

Hi there, can you please attach the emby server log from when this happens?

Thanks !

 

embyserver.txt

[ebr 16169]

Hi.  It appears the app/device cannot reach your server at all.  Are you sure you are using the proper address?

[547555909 0]

10 hours ago, ebr said:

你好 看来该应用程序/设备根本无法访问您的服务器。您确定使用正确的地址吗？

Yes,i'm sure

[547555909 0]

11 hours ago, ebr said:

Hi.  It appears the app/device cannot reach your server at all.  Are you sure you are using the proper address?

i'm login my server on Computer browser，it's ok.

login my server on my phone，it's ok.

only login my server on TV BOX,it's not ok.

[Luke 42077]

Can you try installing the apk of Emby for Android and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

[547555909 0]

1 hour ago, Luke said:

Can you try installing the apk of Emby for Android and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

installing the apk of Emby for Android on TV box?

[Luke 42077]

2 hours ago, 547555909 said:

installing the apk of Emby for Android on TV box?

Yes.

[547555909 0]

22 minutes ago, Luke said:

Yes.

OK，i will try it when i get home.

[Luke 42077]

1 hour ago, 547555909 said:

OK，i will try it when i get home.

Let us know how you get on. Thanks.

[547555909 0]

the apk of Emby for Android on TV box is working ok

plz see logs to compares

embyserver (1).txt

[ebr 16169]

Please ensure that the address shown on your server dashboard is correct.

[547555909 0]

11 hours ago, ebr said:

Please ensure that the address shown on your server dashboard is correct.

I confirm that the IP address I filled in is correct

[Luke 42077]

Ok, @ebr will look into this. Thanks for reporting.

[ebr 16169]

On the page where you try to login in the TV app, there should be a "Send Logs" button.  Can you make the error happen and then hit that button?  Then come here and tell me exactly what time you did that.

Thanks.

[547555909 0]

10 hours ago, ebr said:

On the page where you try to login in the TV app, there should be a "Send Logs" button.  Can you make the error happen and then hit that button?  Then come here and tell me exactly what time you did that.

Thanks.

22:59 GMT+8:00

embyserver (2).txt

[ebr 16169]

11 hours ago, 547555909 said:

22:59 GMT+8:00

embyserver (2).txt 6.58 MB · 0 downloads

Hi.  Change the name of the device so it doesn't have any accented characters in it.

This should not be necessary with the next version of the app.

Thanks.

[547555909 0]

On 1/22/2021 at 9:38 PM, ebr said:

Hi.  Change the name of the device so it doesn't have any accented characters in it.

This should not be necessary with the next version of the app.

Thanks.

I have modified my device name to DB，but it dosen't work.

[Luke 42077]

1 minute ago, 547555909 said:

I have modified my device name to DB，but it dosen't work.

Did you make sure to restart the app after doing that?

[547555909 0]

23 hours ago, Luke said:

Did you make sure to restart the app after doing that?

yes,i restart my device,but it dosen't work.

[ebr 16169]

Hi.  Can you please send another log from the app as above?

[547555909 0]

14 hours ago, ebr said:

Hi.  Can you please send another log from the app as above?

embyserver(2).txt is the new log....

[ebr 16169]

11 hours ago, 547555909 said:

embyserver(2).txt is the new log....

Hi.  I meant to press the button to send the log from the app again.  However, first, let's be sure you changed the device name properly.  I meant in the settings on the device itself, not in our server device list.  Is that where you changed it?

[547555909 0]

On 1/27/2021 at 11:10 PM, ebr said:

Hi.  I meant to press the button to send the log from the app again.  However, first, let's be sure you changed the device name properly.  I meant in the settings on the device itself, not in our server device list.  Is that where you changed it?

23:00 GMT+8:00,I'm sure i changed the device name,not the server name